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My iD.

Everything you need to know about iD Mobile.

26105 Topics
M
Civilian
Michele LindsayCivilian
posted in Bills, Payments & Charges.
why has my bill gone up this month from £10 to £16.50?

Why has my bill gone up this month from £10 to £16.50?

3
Tom
iD Mobile Employee
1 month ago
S
Civilian
SteggaCivilian
asked in Your iD Account & App.
contract buyout

My phone is damaged beyond reasonable price and I have 7months to the end of my contract. Can I buy out the contract (pay off the 7months) and take out a new ID mobile contract?

2
Kash
iD Mobile Employee
1 month ago
NickiP
Newbie
NickiPNewbie
asked in Your Phone & SIM.
New SIM is not provisioned

I’ve just received my new phone and my new SIM card. The phone says the SIM is not provisioned.I’ve tried a different SIM (also ID Mobile) in the phone and it’s fine. I’ve tried the SIM in a different phone and the problem is the same.I have an existing ID Mobile account but this is a second one. I can’t add this one to my existing account because the phone number isn’t recognised. So I can’t try activating the SIM.I’ve turned the phone off and on again. I’ve tried flight mode. I’ve tried in a different location. Nothing is working. 

4
Kash
iD Mobile Employee
1 month ago
L
Newbie
LydiaRowNewbie
asked in Roaming & International.
why didnt my daughters roaming work but did as soon as she landed back in the UK ?

it didn’t work at all and we followed all help sheets and her brothers did with the same network. It said she had 44GB on the app but just wouldn’t work. As soon as landed in the UK it worked. How do we stop this happening again in the summer hols? 

6
Tom
iD Mobile Employee
1 month ago
A
Civilian
AnitakCivilian
asked in Getting started with iD.
Issues using my PAC code

I have attached a screenshot of what comes up when I try to switch. 

2
Kash
iD Mobile Employee
1 month ago
C
Newbie
CSSNewbie
asked in Pay as you Go.
Switzerland mobile calls

I understand I need to pay roaming charges for calls and texts when I travel to Switzerland next week and it appears these are capped at £25 maximum. It would seem this cannot be increased so what happens if I reach the limit and need to make more urgent calls.  Can I simply make a payment of £25 to reset the cap to zero. If not can I increase my limit in another way?

9
Tom
iD Mobile Employee
1 month ago
S
Newbie
swcqNewbie
asked in Your iD Account & App.
oops

Started with idmobile a month go not very good at first and kept getting the oops something went wrong .After a couple of weeks service was OK and was able to use the app properly ,now all of a sudden I'm getting the oops something went wrong when trying to use the app, anyone know why , thanks 

5
Kash
iD Mobile Employee
1 month ago
R
Rookie
RicoRookie
posted in Roaming & International.
ROAMING out of plan in inclusive destinations

Watch out for your holiday dates as ID mobile will charged you when you are still in the UK. Both ID mobile APP and website is useless to monitor your usage when roaming in or out of plan in EU inclusive zone. It is worth to know you will get out of plan without knowing it.Unlike other providers, ID Mobile do not give precise details of ID mobile charges for extra datas when roaming out of plan in inclusive EU zone. Neither ID Mobile give these details whenbilling you.In the link that ID mobile will provided as a response you will see, there is no cost in number in pound. What ID Mobile charged in pounds when roaming out of plan in inclusive EU zone like France, Spain, Italy... is not indicated nowhere.ID mobile will mis-solded you add-on worthless when roaming out of plan. No compensation to the distress caused to a vulnerable customer left stranded abroad without essential appsID mobile just charged me out of plan EU roaming when I was still in the UK.

3
Tom
iD Mobile Employee
1 month ago
J
Newbie
JosephKNewbie
asked in Pay as you Go.
How can I escalate this further?

On Friday, I tried to top up my phone £20 using the iD mobile app. However every time I went to make the payment it said "sorry there was an error please try again" so I did as I needed the credit to use my phone. However every time the app said there was an error it had actually processed. Now instead of having £20 credit they took £120 out of my bank. Leaving me with nothing. I immediately got onto the live chat and they said they have logged the error and request for refund and told me to return in 48 hours. So 48 hours, I returned (Sunday) but they had no update and said there would be an update within 12 Hours so 12 hours later I returned (Monday morning) but there was no update again! And this time they said please wait 24 hours for a guaranteed update so yet again I waited 24 hours (Tuesday morning) but when I went to live chat they said no update again! And now I have to wait another 48 hours!! Which will take it to nearly a week. They just don't seem to care whatsoever about t

6
Kash
iD Mobile Employee
1 month ago
Michael Southgate
Newbie
Michael SouthgateNewbie
asked in Your iD Account & App.
unable to log into app

Since my upgrade last month I have been unable to log into my account due to my information input not matching your records, Please help,☹️ 

1
Matthew T
iD Mobile Employee
1 month ago
M
Civilian
Marc HodghtonCivilian
asked in Your iD Account & App.
Cannot view or access my bills on line.

I have been unable to view or access my bill on the the website. All I get is the “oops” notification. In fact I even get the “oops” when I log in but it seems to know who I am. Been the same from day one (only a couple on months) and messages to iD go unanswered. 

1
Matthew T
iD Mobile Employee
1 month ago
Y
Newbie
Yeeha28Newbie
asked in Roaming & International.
does ID mobile free roaming cover Bosnia & Herzegovina?

As title, I am travelling to Bosnia, I want to know if ID mobile free roaming cover Bosnia & Herzegovina?

2
Kash
iD Mobile Employee
1 month ago
Gordon Strachan
Civilian
Gordon StrachanCivilian
posted in Your Phone & SIM.
sim card not arrived

Order SIM card on Thursday and received emails telling me about billing etc. This is now Tuesday and there has been no sign of SIM card and it’s impossible to speak to anyone online. 

1
Matthew T
iD Mobile Employee
1 month ago
T
Newbie
TammyLaugharneNewbie
asked in Getting started with iD.
Drop in credit score

Hi, when I joined I wanted to bring all my numbers over and had three you decline the third ( as you can’t have more than two in a period of time )and now I have had a 115 point drop in my credit score would this be you as I am very unhappy about this as I was not aware you couldn’t have three u tip you declined me! Can someone look into this for me please?

1
Matthew T
iD Mobile Employee
1 month ago
A
Newbie
AndrewAskewNewbie
asked in Bills, Payments & Charges.
i have been charged twice for my bill and c

I have been charged twice for my bill and cut off without notice while travelling. My service has not been turned on and I cannot contact any one, this is really upsetting. how is a post to other ID user going to fix that?

11
A
Newbie
1 month ago
A
Civilian
Ashlee2023Civilian
posted in Bills, Payments & Charges.
outstanding bill

Hi I have been out of work because I was in hospital would it be ok able to pay the outstanding balance on the 30th July I only just got the letter the other day..

1
Matthew T
iD Mobile Employee
1 month ago
suzysuzy1
Civilian
suzysuzy1Civilian
asked in Your iD Account & App.
unable to access app

Unable to access app..  

1
Matthew T
iD Mobile Employee
1 month ago
lozwest22
Rookie
lozwest22Rookie
asked in Getting started with iD.
Error 38 help

Hi, I get error 38 when trying to reply to short code 61497 (Barclays). Please can you help me resolve this? Need to pay a bill and can't confirm to the bank the payment should not be declined. Thanks

9
Kash
iD Mobile Employee
1 month ago
Dave Cooke
Newbie
Dave CookeNewbie
asked in Your Phone & SIM.
replacement sim already activated?

when I try to activate a replacement sim I am told it is already activated?

2
Tom
iD Mobile Employee
1 month ago
K
Newbie
Karl BallaamNewbie
posted in Getting started with iD.
Transferring our old numbers

Hi, Both me and my wife have swapped over to ID mobile. I have supplied the PAC number to transfer over our old numbers. The date we chose was 10th July, one week they haven’t transferred. How can I track why they haven’t changed over. We both had text messages to say you had received the PAC numbers.    

2
Kash
iD Mobile Employee
1 month ago
A
Newbie
Alex46Newbie
asked in Coverage & Network.
Proble when making and receiving calls

The first year has been problem free, but sadly   for the past 2 months or so we are having continuous  issues with every  incoming and outgoing call, people only hear a few words of what we are saying and vice versa, many  calls just disconnect after a minute or so. We have 2 contracts in this household with Idmobile  and it happens to both of us, trying our sim cards  in other phones gives the same issue.Have tried with wifi calling enabled and disabled but it is exactly  the same . Last night as a last resort I did a factory reset of both phones but the problem persists. On the network status checker it says “We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.We're sorry for any disruption this may cause and will add any further updates here.” It has been saying this for a while.I will add that data and texts seem to be working okay, though we are not a big user of either, it is the calls that are important and which we us

4
Tom
iD Mobile Employee
1 month ago
R
Newbie
richjoy950Newbie
asked in Coverage & Network.
cant make or receive call

Hi, can't make or receive calls  text working ok   tried reset but not working.Check coverage and it says it's good

5
Matthew T
iD Mobile Employee
1 month ago
Malgorzata Niewiarowska
Newbie
Malgorzata NiewiarowskaNewbie
asked in Plans & Upgrades.
how to find out when my minimum term finishes??

As above. And is there a way of talking to a real human being? 

8
Kash
iD Mobile Employee
1 month ago
S
Newbie
SchrodingerscatNewbie
asked in Roaming & International.
Does Mobile Data Roaming work in Belgium on Android when it's been enabled on the device and in the account and APN is on "id"?

Voice and sms work fine. Android is up to date etc. Network connection is set to automatic and I got the welcome message: Welcome! With iD, you can roam free in 50 destinations worldwide. Use your minutes, texts and data as you would at home (fair use policy and surcharges may apply). Keep in mind that out-of-plan rates could cost up to GBP10.24 per 100MB. For more info, visit idmobile.co.uk/roaming or dial +447482227777 free from your iD phone. Enjoy your trip!I notice the ID info within the app for roaming mentions call and texts but not data. The message above does include data though and there's no Add On for International data. Hence everything suggests it should work but apps do not work and an Speedtest shows no data is received or sent.

5
Tom
iD Mobile Employee
1 month ago
H
Newbie
HcolinNewbie
asked in Getting started with iD.
pac code problems

HiI’m trying to switch to ID Mobile and getting an error when trying to submit the PAC code“Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network.”I’ve tried using it today 5/7, but I get an error message that the PAC code will expire before the transfer is completed. And the form is not submitted.My existing provider say the PAC code is valid until 11/7 and they cannot issue another, until after that date. There are full 5 days left on this PAC code. ID mobile expect the transfer to be one working day. So how do I use the PAC code ?

3
Tom
iD Mobile Employee
1 month ago
Terms & Conditions