My iD.

I bought my pixel 9 pro in December 2024 and I haven't received my Currys voucher yet. Can you please assist?

For a few weeks now, I am rarely able to make calls, when calling someone it says calling on the phone but there’s no ring tone and then after a while it says call failed, also people are for the most part not able to ring me as it either doesn’t ring my phone or goes straight to voicemail.

Why do upgrades cost more than a new plan

Hello , I’ve been with ID for a few years and have been generally quite happy , I have been using a router with an external antenna on the highest part of the roof - this set up has been getting about 9.00 mbps on average and the interesting thing is that’s on 3G but only getting about 2.00 mbps on 4G despite the coverage map suggesting 4G should be a better signal for me , I have found in the last week especially I’m getting virtually no internet plus call drop outs and it’s made me wonder if this could be connected to the 3G switch off . ? Thanks Martin.

My apologies if this question was asked previously. I’ve just switched to a new ID mobile pay monthly phone contract yesterday…..Discovered that when calling UK 0300 or 0330 numbers from my phone, result in busy, call type not supported or cut off after a few mins of a successful call connection. So I’m guessing, that calls to these type of UK commercial numbers are not covered in the ID mobile contract call plan, even though I’m on unlimited call minutes, TXT’s and data. Can anyone confirm this is indeed the case, and if it is, what we can add to the plan to make calls to 03XXX numbers etc?

I have been getting this issue for a couple of days on and off but today it has happening on every phone call I have tried 0800, 01235, 03456, 07896 all ahve the same issue I have tried rebooting my phone, checking for and updating any outstanding software on the phone. All is uptodate and freshly rebooted issue still happening.

Hi I am not able to progress on the pac code page, it says something went wrong please help thanks

My father acquired a new smart phone with ID mobile last year, having previously had a phone on the 3G network. Soon after acquiring the phone he realised he could not view his account details online as when he entered his details he just received a message saying his details weren't recognised (although this has not prevented ID mobile taking money from his bank account). He has written twice to ID Mobile about this, but has not received a reply despite the SLA of 7 days given on the website. On 30th December he was in the middle of a call when it was suddenly curtailed by a recorded message saying he had reached his capped limit. He does not believe he has a capped limit, but being unable to view his account details or discover his customer service pin is making it very difficult to receive any help. He has reported these issues via live chat, but once again he is asked for details which aren't being recognised, and so he feels he is constantly hitting a brick wall. He has, following

Just for 1st time trying to log in to the app.. first question ... Phone I.D number...it's refusing phone number ..so I'm stuck ...any suggestions please

New sim not working

My account got Hacked 27 December 2024 My Account got deactivated - Without my knowledge Ordered a Sim card 27 December 2024 - Said to have existing phone issued with the SIM card 7 January “Your SIM has left our warehouse and is on its way to you by Royal Mail first class delivery. This can take 2-3 working days, so it should be with you very soon” 9 January Still no sim card - I Cannot not make any calls still Really not happy with Customer service - No one has help me revolve this BIG ISSUE Three times now have been ordered Still no sim card Unable to a a PAC code? Can anyone at iDMobile help me out?????

I have paid the minimum and still have no service and it's been a few days since I paid. The money has left my account and it's not showing on the app and today I got a letter for recovery of the amount.

I'm currently in Italy and checked what data I have left out of my 30gb allowance. I think that t he way it's shown is confusing. What does "39.1/30gb" mean ?? I know that unused data is rolled over, but I know I can still only use 30gb here. I'm sure there must be a better way of showing this ID !

How do I speak to someone from id?

Hello I want to take my old number with me to my id account but I've lost my transaction number. Can anybody help.

I have paid the upgrade fee fora new phone but it can only be ordered from 31/01/2025. I have receipt of payment but no confirmation email. Will I get this nearer the date? It’s a birthday present and I don’t want it to get missed and arrive after.

Need to change my is mobile account address asap

I'm on 1 month rolling contract. I have found that to upgrade I need to stay at least 6 months. How do I end the contract after the 1st month without renewing? Is there a way to disable auto-renew? Or simply ask PAC code and on day 30 move somewhere different? Thank you

Hi, yesterday, my phone stopped ALL outgoing calls saying my plan doesn't allow to make a particular call. I was only calling my office, so all local numbers. Any help pretty please?

I have never been able to login. And now my monthly bill is increasing exponentially I need to see what is happening.

So I purchased a sim only 12 month plan from mobile.co.uk but want to cancel the contract as the signal is terrible. How do I go about doing this? On the live chat it says where did you purchase from and only gives a couple option. Since mobiles.co.uk is apart of curry's I selected curry's website but then it says to call them which I'm sure they won't have any details or idea of my contract

What do I do if I can’t access my ID Mobile account, app and website because I can’t access the email linked to my account? Basically, I got logged out of the Id mobile app & tried to login but it keeps making me re register.

Hello I want to transfer my old number to my id account but I have lost my transaction number and I must have deleted my welcome email. Any help would be appreciated.

Won’t let me call or use mobile data done update to phone and reset and still doesn’t work

I have a contract with ID mobile today since around 4’oclock I’ve been unable to call out I was on the phone and it cut out I then started receiving the user busy message and then soon after, after calling a few times and it saying user busy I got the “sorry your service doesn’t allow calls to this number” all numbers I ring everyday but for some reason it hasn’t allowed me to ring out at all since four o clock my data and texts are all working just not calls