ID cancelled my direct debit and now they have accidentally blocked themselves from ever collecting a direct debit payment again.My issue is currently with the Curry’s CEO team but they are still totally clue less how to fix it, only saying I need to provide a new bank account to fix THIER mistake 🤣🤦‍♂️I’m currently in the process of making a complaint to the regulator to fine ID for their absurd financial policies, blocking their own customers and charging them extra to manually pay.If this has happened to you also, please let me know so I can get you in touch with the regulator for compensation.

My new apple phone is not working, I have tried everything and it will not log into an apple account, I am absolutely fed up and would like to cancel the new contract and return the phone 

I’m on a standard monthly plan with 30GB of data atm and just found out I can get double the amount of data through uswitch. I know you cannot port your number within the same network, so just wondering if there’s any other way to get on the new plan while keeping my old number?

Hi I have an exiting three sim only contract and want to upgrade to a new iPhone 16 with new contract. Can I do this with Id mobile please. Appreciate your help.cheers 

Samsung isn't accepting the ID invoice for my new S24.  This is required to claim the Chromebook.The invoice is meant to contain four items:Name of company Product name Amount paid for item DateNumbers 1 & 4 are there but 2 & 3 are not very clear on the invoice.  I suspect these are the issue, but Samsung is only telling me something is missing, not what is missing.Can I get a better invoice?

I am hoping someone can help, I can’t get anywhere with the chat bot-it doesn’t recognise what my issue is.I transferred from vodaphone (this will be my 3rd plan with ID mobile) using PAC code as wanted to keep existing number. Unfortunately number has transferred over to existing plan-rather than new plan. both numbers have been switched from vodaphone-both numbers belong to my children. Original plan (son number 1) has lost his number as it’s been replaced by number 2 sons-today. Number 1 son has new number instead of keeping his old one. Help! 

I ordered an eSIM for a second handset but the QR code simply went to a Thales webpage i got a text message yesterday saying my sim activation is in progress and I’d get a text once complete but I haven’t heard anything what should I do? Any advice welcome 

My contract ended on August 28th, so I chose a new one and changed it in my account, but the next bill shows that it will be available in November. Can you please explain this situation to me?

Hi - I moved across to ID from Vodafone at the end of 2024, and received a new iPhone.  When I request MFA codes to be sent to my phone number, they don’t arrive.  I am unable to access my Microsoft hotmail account, my bank, and now the HMRC - I need some documentation from their site in order to secure a job role that I have been offered.  I have tried everything that I can find online to resolve this, but looking back this seems to be a problem that others have faced before?Can someone at ID advise what I need to do?PLEASE - IT IS SO IMPORTANT THIS GETS RESOLVED

How or who do I log signal issues too? I have 3 lines and where I live over the past few months have had zero service intermittently lasting for days at a time. Even when I do have signal the data won’t work until I get about 2 miles outside of my village. It wasn’t like this in the beginning otherwise I wouldn’t have had multiple lines. I’m now without service again and this is the 3rd day on this occasion already. WiFi calling is poor so can’t rely on that either. Any help would be appreciated.

I am unable to make calls. I have gone through the troubleshooting guide, and put my SIM into the wife's phone which is the same model, is currently on ID, not experiencing any issues, and I still cannot make phone calls.Used the 'live chat' (which is laughable) and the chat not just sends you to a guide about 3G being switched off, without the option to chat with an agent.  

Hello, I am getting an email from no-reply@idmobile.co.uk about  an outstanding balance on your iD Mobile account. There is no information about the number or account reference. Last time it did forward to a debt collection company. As I am not aware of this account how I will be able to resolve the situation without registering for an account and to terminate this annoyance. Who I should be contacting to provide me with the next steps so my email is removed from any associated account.

The past few weeks my mobile data hasn’t been working, despite displaying 5G and full service. If I reset my network settings it works for a short period afterwards then drops off again. Network coverage in the areas this is happening reports no issues.  I have an iPhone 16 pro that’s on the most recent ISO update as of a couple of days ago - so this issue was happening both before and after the update.  I tried to log this earlier but could not open the app as no signal, couldn’t google coverage as no signal, just had to tether to my work mobile to load my bus ticket etc. I can basically only use messaging platforms away from home. This has occurred in Bradford, Leeds, Wellingborough, Manchester & Salford within the past couple of weeks.  

It appears that ID mobile have stolen and have no intention of providing the phone purchased as part of my new plan. there have been a number of unhelpful live chat conversations. what do I do prior to reporting the fraud ?

I've got new contract with id and new sim and phone but my old number which ive completed transfer isn't working only via sms, I'm Android. It is on calling people 

I purchased an eSim today and it didn’t activate as I was in a poor signal area. Somehow the porting happened in less than a day on a Sunday and now I am without network. I would like to redo the eSim but it has been used so can’t be used again.

Why was I charged an extra £30 on top of my monthly rate on a two week visit to France? Most service providers don’t charge on the continent?

My wife and I have Pixel 7 and 8 phones respectively. Both of us have always experienced poor signal when making and receiving phone calls, especially when at home. We use our phones for work and can no longer tolerate this poor service.We have tried all of the advice provided on these topics by this forum and nothing has helped. Due to this we need to be able to cancel our contracts (at no cost) as we are not being provided with the level of service we are paying for.Please advise how we can do this.

I'm a new customer and I'm traveling right now, and I can't log in to my account and pay my bill because I don't have my SIM card with me. Is there no way to pay with a credit card without logging in, or is it impossible to log in without receiving a code on the SIM card?

Hello Chaps,Wondering if someone ‘iD’ could advise on signal issues in the Havant area?For a couple of months now, I’ve had next to no data service in PO9 1 (anywhere from the A27 in Havant, towards mid-Hayling, basically).Most recently I’ll have two or three bars of 4G signal and absolutely no data whatsoever until I turn airplane mode on and off again - eSIM, for reference.Other times, there’ll be ~2bars of signal/ maybe -90>-105dBm RSRP and such little data that I can’t even open a webpage - although there’s bandwidth there, as I can have it connect to a VPN if I try.Is there ‘heavy utilisation’ on local towers? - The same area on O2 and Vodafone gives slow, but usable data in the same areas.My workplace at PO9 1QJ has hundreds of people and my issues are replicated with at least a handful of other people on iD (that I’ve spoken to).Thanks,Tom

Both myself and my mum bought the 5 day add on so we can use data while we are on holiday in Turkey, but neither of us are able to actually access the Internet with the exception of hotel WiFi. We have 4g and full bars and have tried everything suggested on the Web page to fix it such as restarting the phone and manually selecting providers but nothing has helped. We need to be able to use maps and websites while out and about so how can we resolve this issue?

Hi, I have two numbers after moving to ID mobile - one old (physical sim) from Vodafone and one eSIM from ID. I want to keep only my old number. How can I check if I already gave PAC number somewhere? The purchase process was so quick that I only remember I clicked I want to keep my old number. I’m so confused 

I change my contract earlier in the year for a cheaper bill and I have only just noticed that I am still getting charged for my old contract I have looked on the bills and it looks like I am being charged for the sim-card even though I changed it to use my old number

Hi.I recently switched to a 12 month ID Mobile from Vodafone and opted for an eSim in my Samsung S24Plus phone (purchased from Samsung directly). However, I no longer have the option of “WiFi Calling” in the Connections menu. I have followed numerous suggestions. Has anyone else had this issue and found a way to get the enable “WiFi Calling” toggle switch in the connections settings to become available?Thanks

I cannot for the life of me see how much I owe for my phone. I am switching to a sim only plan from a monthly contract plan next month and have just upgraded (to a 2 year sim only plan). I wanted to know what my balance remaining for the actual phone/device is; however, all my bills combine the line rental with the cost of the actual phone. Is there any way of finding out the separated amounts? Thanks