Poor upgrade deal compared to new customers. What’s the best way to get the contract I want! Thanks

bought a new contracted phone and haven't received email for my e sim so I can use it. Also I'm assuming it'll be the same number I'm currently using 

Hi i am a vunerable customer and nee dmy fone to access my medical information and my fone is due to be disconnected tomorrow I need an extension until the 13th October please  

Hi iD Mobile Community, I have recently bought a rather fantastic Oukitel WP100 Titan mobile phone for me - and an Oukitel P1 for my wife. They both seem like great handsets and run Android 14 - but I see that they are not on the ‘approved’ Wi-Fi calling-compatible handset list. Whoops.Both of the above phones have 4G and VoLTE calling capabilities but my wife and I have been really struggling to get our new Oukitel handsets to make Wi-Fi calls - something that is quite essential here, because we are a bit remote! The Oukitel WP100 Titan is a breast of a handset (projector, camping light, 33,000mAh battery, night vision etc) and it would be great if I could get it to work using iD mobile. The iD SIM is currently in SIM 2 for the Titan as I have to use SIM 1 for my work number (no choice - on EE), and that seems to work (and will make use of Wi-Fi Calling). My wife’s P1 - the iD SIM is in SIM 1, same issue. Both of us can receive t

Since moving my number from Vodafone to IDmobile I have been unable to receive calls from some callers. I have narrowed this down to callers using the Vodafone network. Callers from Three, O2 and EE all seem to work. 

All my incoming calls go straight to voicemail. This is not due to the call forwarding option on settings

I cant download the QR code and the settings for esim are not available on my device.  I went to the change to physical sim help topic, but it's asking for the sim number, but the QR code and the instructions so not have the sim card number.I cant speak to anyone. I need help to change to a physical sim. Thanks 

According to the app, my contract runs out in June 2026 but I think it should be before this? There was an issue a while ago where my number was hijacked and in the process of sorting it out, I think my contract has extended without taking into account the period of time before the invident.

Does anyone know how to leave ID Mobile?I've been with them since practically their very beginning but the service is now SO bad and they're so difficult to get in touch with (&they never return calls like they say thry will) and they won't deal with any of many new faults on the Service and I just can't keep missing phone calls from people(always a really important phone calls likemedical or money and never spam!) I want to keep my number and I want to pay off my handset and just get out of here but how?🤷‍♂️ cheers for any help or ideas

Over the last week I’m unable to send or receive text messages, I can make calls fine its just texts.I have an iPhone 14 plus I have removed and re-sat my sim and power cycled my phone. Please help

Terrible Coverage - Want to Transfer My Number Back to My Original Provider but Keep My Contract to Full TermHi, I moved from O2 but didn’t realise that despite living in Central Edinburgh, how terrible your coverage would be in my basement flat.  Can’t make or receive any calls clearly without stepping outside onto the street or into the garden.  I’m planning to pick up a new contract with a better provider and want to move my number but the PAC process seems to mean my contract has ended.  Can I get a new number for my ID mobile contract whilst moving my number to another provider?

Bit of a weird one. When people call me, and I can’t answer they are prompted to leave a voicemail. I don’t get any notification and when I call my voicemail it says no new messages. It’s almost like my voicemails are going to someone else’s mailbox. I’ve tried disabling and re-enabling voicemail, but still no joy. I have vulnerable parents that need to contact me and leave messages so I urgently need this fixed. It was working fine up to about two weeks ago.

How long does it take to receive your upgrade after ordering?on website when upgrading it's say next day, I ordered Wednesday at 1,40 am, after work hoping I,d get it Thursday, Friday when I'm on days off when, it's taken full day just to receive my pre contract summary information email which I have agreed to, but not heard anything back from id mobile or dpd, abit worried that's it's going to come when I'm back at work. And couldn't change delivery address,  I ordered after work  Wednesday 1,40 am thinking I,d get it latest Friday if it's next day delivery. 

Hi. I have bought a new iPhone and cannot transfer my old phone number / sim to it from my old iPhone. I cannot access customer help desk as the live chat icon doesn’t appear. Any ideas?

I have no mobile data option button. There’s no way to turn on roaming 

I am trying to switch to ID mobile and have submitted my PAC Code but the switch will only happen on the following Monday. Can I use the ID Mobile sim and data plan or will have to wait till monday and keep using my old sim till then

Hi there, I have a Nothing Phone 2 and am using ID mobile. I am currently in Turkey and have brought 20GB add on roaming data for Turkey, valid for use on TurkCell and AVEA.  I have updated my APN settings, have contacted support about this, have tried manually connecting to networks but my phone simply is not connecting to the network I received a welcome text and my signal hard have R, however I am unable to load web pages or access the internet.  Please help as I have paid for this service and it does not work, and I would quite like to be able to use my data that I paid for to help me navigate this beautiful country.  Thank you

Hi. I was told I would be refunded for the time the network was down in June. So far I can’t see any credit on my account. Can you refund me please? I was told by one of your operatives that we would get refunded.  

I have got a Samsung S25 and trying to set up my mobile banking, but not receiving messages through to set this up. I have phoned the banks and saying everything is going through at there side. Any help much appreciated 🙏

Hi All  I Need some help as customer service from the web chat has left me in more trouble than I started off with  Me and my wife both upgraded to new Samsung s25 in Silver Blue on Sunday via a member of the retentions department  The phones arrived on Tuesday morning my wife's Silver Blue and mine came as Titamium White ????I logged on and started a web chat to be told I could not swap the phone as the Blue ones cost more Then I was told to cancel my contract and I would have to re apply and ask for a new S25 in Silver Blue  Followed this muppets advice and I now have a text saying I have to pay £930 on top of what Ive already paid  I started another web chat and got this cancelled but now I have a text say you have chosen to cancel the pac code and disconnect my number  Jesus what the hell  All I want is the phone I ordered ID mobile have shipped the wrong color 

I have recently switched to ID Mobile as I upgraded to an iPhone 16. I have kept my old number, but since I changed network providers I have been receiving verification messages for apps such as Gmail at least 12 hours late. All other messages have been working fine. Any help would be appreciated!

Every-time i try to log into Three WiFi  on London underground, I always get a message “ Please Insert a valid USIM card? Any help would be appreciated 

I am a student who’s living in brighton, i’d love to sign up for a sim only plan with you, but i have no UK phone number (hence why im trying to sign up) and i have only lived in the UK for 1 week. Can i not sign up with you then?

As the title says, I paid for 10gb of roaming data but have been charged standard rate which are insanely expensive.My 10gb is still 10gb and wont even connect to internet which has badically ruined my trip because I cant access maps. My standard data allowance is currently 197gb.So despite having roaming data I've been charged.This is the last straw with Id network, its poor coverage as it is and its add ons that don't work.Can I get my bill reduced, its cost me £114 in a day!?

Hi, after some help please. Using hard SIM in Netgear Nighthawk M2 whilst travelling in Europe but router says data connection is disconnected. Have downloaded eSIM into iPhone 14 to test and can send texts and make calls but when doing internet speed test can download but not upload.Has worked OK in UK using same equipment as router in Moho.