My iD.

Hi I currently have a MIFI mobile hot spot with 3, for use on my narrowboat. The contract is coming to an end, can I simply replace the data SIM with an ID mobile one? I can't see any reason why not, but wondered if others had done the same and had issues? Regards Jeff

Phone signal is really poor. Again signal checker is showing that it should be great. I am only new to ID mobile and unless things improve I am going to have to come to an arrangement with ID mobile.

Tried everything roaming USA alas not works purchased as well 10 days roaming. Setting all correct and also rest network provider what next?

I now have a contract with ID that I can't use. I have no network coverage at all. Ive tried my sim in other phones - doesn't work. I've put my phone on aeroplane mode and back to normal - doesn't work. I've powered my phone off and back on - still doesn't work. Checked the area for network problems, there is none - my phone still doesn't work. I've tried contacting ID what a joke. The live chat is ridiculous. I'm so frustrated I have a contract and can't use it. Absolutely shockin

After latest software update I have no network connection

Hi , both me and my wife are on ID and for the last 2 weeks whenever making a call we can't hear the other person and vice versa, the call either goes quiet , sounds stuttered or sounds like.its under water , we have had to resort to watsapp calling but have missed important incoming calls due to terrible quality , we have tried restartingphones and checking for updates but still having the same problem , it only seems to effect ID calls and not calls through over sources Eg watsapp and fb messenger, many thanks

Hi, I’m leaving the UK for a few months and won’t be able to use my UK iD mobile allowance. I’m on a 1-month contract but don’t want to lose my number. How do I convert it to a PAYG SIM so I can just add bundles to it when I get back to the UK? Thanks, Andrew

I have unlimited calls, but when I try and make a call it’s just silent

I’ve bought a 10 day data add on for South Africa and it’s not working.

hi can SIM card be frozen for three months if another company is used abroad or can I cancel SIM card and start when she arrives back in UK

I entered the wrong code to verify account and now it says that my name and DOB don’t match and I cannot add the plan to my account.

Hi folks, I just switched to an iD Mobile eSim plan and I am trying to fill in the online form to keep my old number. I’ve got all the details except the requested iD Mobile number. In the form it says that I should have received it either in my welcome email or order confirmation - but I haven’t! I have the reference number, transaction number and all, but not the iD mobile number. Any idea where to find it? Cheers, Carlo

I had an iD account in my name which was closed off around March last year. Credit score is showing that an arrears of £1 was on the account for 3 months before it was then settled. I had no idea of this arrears and it feels like it was a system error. Problem is that is totally crippling mortgage and credit card applications I’m doing. Can I get ID to clear this history from my record as I don’t think I’m at fault?

I’ve just joined ID Mobile, picked new phone up yesterday, phone number was transferred today, sims been activated and I’ve no signal at all, WiFi calling is on, I’m using 4g as no 5g here . I did a service checker and can see there’s some issue. Hoping I’ve not made a mistake!

Hi - my payment has been taken 3 times in January but still says I owe this months payment and now I’ve been cut off - I can’t get the chat to work? Any ideas? thanks

I have been noticing since last two months that my data seems to disappear without even using it. My mobile phone shows (in settings → Connections → Data Usage) that I have only consumed a few hundred mb but when I login on iD mobile app and website, it shows that I have consumed data in gb’s. I know that I have not used anywhere near that much data. I am not sure if there is an error on iD mobile system or it is a tactic to make people upgrade to get more data spending more money. Can anyone at iD please help resolve this issue?

Last year my wife and I bought a pixel 8 and contract each from iD mobile. We are both experiencing very poor performance using when trying to make or receive calls using the iD mobile sim. By far the worse is receiving calls. Quite often the phone itself rings, but when we answer the call there is just silence the other end. On a number of occasions we have waited for important phone calls and when we answered the call couldn’t speak to the person on the other end. We thought maybe it was the ‘wifi calling’ option that was the problem, but disabling that has not helped. When trying to make calls, we have noticed a huge lag in entering the phone number and the call being connected. I’m talking 10s or more. Then when the call does connect the person on the other end can often not make out what we are saying as the call quality is so poor. We now have a 2nd sim in our phones with another provider as it is the only way we can reliably make and receive calls with a decent quality of service. I have had to add a voicemail message to my iD mobile number asking callers to call my other number in order to make use of my phone. It’s worth pointing out that it took me 3 attempts to set my voicemail, as the first 2 had such poor call quality that I had to re-record it 3 times before the voicemail was legible. We are now tied in to a 2 year contract paying for a service we are hardly using as well as paying for a cheap 2nd sim to make calls. Is there a problem with the phone, sim or location (BS36 area)? The alternative sim we are using has none of these problems. Any advice would be appreciated.

Hi iv paid my phone bill it’s all up to date but my internet or calls and texts not working why is this please

Hi, I purchased a data add on for £35 but it is not working. Can I get a refund.

Hi , I have signed up to a new monthly ID mobile phone plan. I have received my iphone and sim card but the sim card doesn’t seem to be working. I have tried everything but no luck, just can’t get reception. I don’t know what else to do ? can anyone help? thanks in advance

I recently changed to ID about 4 months ago after buying a phone contract and everything was working perfectly, that is until my phone got stolen. I requested for a replacement Sim however initially only texts and calls worked but not mobile data. After following the support teams instruction I reset my network settings, tried different handsets (all of which are compatible with ID mobile), restarted my phone but none of this worked and to make things worse when I put the Sim back in I now couldn't even make or receive calls or texts. After months of back and forth with the support team and trying multiple replacement Sims I contacted the complaints team who said they couldn't find any issues and it must be a handset issue, but how can this be when I've tried their Sim on multiple phone old and new? They say that they cannot see that the Sims have connected to different IMEIs and have been placing the blame on my handsets (from a rather rude call complaints agent) but how can this be if the only common denominator is their Sim. I've even tried switching to an Esim which i thought may resolve the issue but I'm still stuck at "Emergency calls only" and "unknown number detected". What can I do because its been about 4 months of back and forth to no avail and I'm stuck on this plan for another 20 months at a cost of £53.99p/m? Never have I ever had these issues with other network companies and been spoken to with such disdain by a call agent. Is there anything else I can try?

Every time I make a voice call, the call disconnects. It is worse when phoning id mobile to id mobile. It is happening regularly.

I was in the last 30 days of my 18m term, i requested a pac code on 08th Jan and had an email that said if i used it now i would be charged £41.79 (paying £40.99 per month line rental). Decided against using it/cancelled the pac code. Raised a new pac code 22nd Jan and it says if i used it that day estimated final bill would be £63.91. This made no sense and I challenged it last Saturday on the online chat, i was told it needed investigating, as like i had pointed out at the time i had paid line rental until 2 days before the end of my 30 days notice period (request of pac code) so my final bill should be 2 days line rental plus any additional charges for calls/texts/data etc. I haven’t been contacted a week later. My number has moved to new carrier and my final bill email says outstanding balance of £27.50. It says. When looking at the bill it is including a charge for the balance from the previous bill that hasn’t been paid yet, but this will still come out. It is ridiculous.

I’ve been with ID mobile for about a month now and still cant register on the App. It keeps saying details dont match what is on their records. Having chatted to 3 different chat advisors, who confirmed my details do actually match my account, one of them referred me to their ‘technical’ team. That was about 10 days ago and still nothing!!! Why is everything so difficult to sort out. I’m not on FB or X, so I cant contact them via a social media site. I keep getting emails about ‘oh look at this, check this out’ but how can I when I cant even access the App - appalling service!

I’ve been with ID for a number of years (two phones on separate accounts). One phone needs an update but we don’t have access to the original email address used. When we try to re register following the instructions on the help page “I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?” but continually get the message “sorry your details do not match our records”. Any idea how this can be resolved.