I used an ESIM in Mauritius. Have now come to Reunion (France) and deleted my temporary ESIM. Went to turn on my normal SIM again but it's nowhere to be found. So now I have no signal/data. My phone is showing no option to turn on SIM or turn on data roaming.  Have tried rebooting. Tried searching all networks. As mentioned, deleted ESIM too.  How can I urgently resolve this please?? Any help would be appreciated! 

Today is the day that my number has ported over from the old network and I realise I've been set up on the wrong tariff. I would like to change it please as its not within my budget. 

Bad signal and on 4G since yesterday. Now no internet data at all and call signal on one bar—we have no landline! Not since it went digital and we have WiFi of 11mbps on a good day.  What are we supposed to do? Hubby on Three network and I’m with ID—hadn’t realised in time they use the Three network. Ugh.  Of course, being unwell and only just discovering this major down issue—Four Whole Days in June and zero info or updates. They blamed merger with Vodafone on one complaint call I made—the chat line had closed just seconds before I realised I need to get hold of them.  Seems this is, yet again, an issue affecting much of the UK. The sooner I can leave anything to do with Three the better.  Appalling customer service every time in my experience and even worse signal and internet! Enough is enough. Rant over. Thanks for ‘listening’. Hope if you’re affected you get sorted soon.All the

Hello,I downloaded the eSim on my iPhone and now I need to port my number from EE.I’ve got the PAC but can’t find a “Welcome to ID” email with the transaction number, so the system won’t let me switch.Can someone please help me? Thanks! 

Hello I have a iPhone 14 from ID Mobile and transferred from Vodafone, keeping my number.And I performed the transfer for my number which I thought was successful.And if someone calls my number it works, but txt messages and on my phones mobile settings it still has the temp id mobile number.I have tried to manually updated it and this will not let me save the changes.I have also tried switching facetime on and off again, which didnt help.And I have logged out my apple id and relogged in and still no success. Does anyone know how to correct the mobile number on the phones configuration? Thanks in advance 

My old number hasn’t been switched over? 

when I try to logon all I get is a message telling me that there are no details for this account, I have tried the chatbot but to no avail. So frustrating that you cannot get a straight answer anywhere in ID, I have had this issue for months now and still not sorted. 

Hi I’ve received a call from this number 0141 479 0159 claiming they are from Carphone warehouse and they went through my security information about my contract ending, luckily I didn’t continue the conversation and the guy said something that didn’t make any sense and I had to pause and look up the number and notice it’s reported as Phone Scam but wasn’t too sure as he had all my information.  So is this scam or is ID mobile ? 

For the last few months I seem to have no coverage inside my house (in London!). It shows as 2 bars but if I try to make a call it doesn’t go through and incoming calls go through to voicemail. I have wifi calling enabled but that doesn’t seem to work either. It has been saying “we are working on your network at the moment” for the last few months under network status! I work from home so this is becoming a nightmare. Any advise on how I can actually speak to someone about this and get it resolved. I feel frustrated as tied into my contract until mid next year but am not being provided the service I pay for! 

Hi, my ID contract ends on 10/9 and I can't find any info about how to cancel and move to a new provider. If I click 'leave ID' on my app I get an error messages have also tried using the search function here and just get zero results. Can anyone help? I want to port my number elsewhere also

I have had no network connection all day, no internet connection, 1 bar 4g but saying emergency calls only. Only working when connected to wifi. There are no reported issues nearby, im in KA6 Ayr postcode. Whats happening?

I have recently moved home and would like to speak with someone about broadband options through ID, ideally in line with my monthly plan.

Hello Community, Dario Schiraldi Deutsche Bank Executive has dedicated twenty years to financial services. Dario Schiraldi brings 20 years of leadership experience to major worldwide organizations where his expertise extends into both market acquisitions and sales investments. Through his movement from investment banking to family office management Dario Schiraldi became a noteworthy figure in financial investment fields.I'm joining the iD Mobile community to stay connected with fellow users, share experiences, and learn about the latest updates and offers. I appreciate the opportunity to gain insights into troubleshooting, discover new features, and participate in discussions that enhance my overall experience with the brand. Being part of the community will help me make the most out of my iD Mobile service.

I've been getting network issues for 8 weeks now. I can see others are having the same issue. It keeps saying emergency calls only.I've tried switching my network settings to chose ID MOBILE and then back to choose automatic network and it's hit and miss. When im on calls, it will cut out mid way through. Doesn't matter whether it's 3g, 4g or 5g it's just a terrible service and not fit for purpose.The other week I had my phone in for testing through Samsung and it is not the phone.ID mobile obviously you have issues. I need this sorting out ASAP or you need to end my contract so I can go with a provider who actually provides a service 

Can I place an order over the phone? tried doing online, got to payment stage but not asking for PAC code also need to delay transfer date. 

Iphone 16. New handset and contract moving from esim on o2, meant to receive physical sim from id, it never arrived so stayed connected to o2 until i got a replacement Sim from Currys.  Started porting process which email confirms completed on Friday however no access to anything on the new handest. When trying to activate the replacement sim (from Currys) website wont recognise the tel number that came with the handset or the number I want to bring to ID. The service from my old provider has stopped but I dont know how to get service from id? 

I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine.I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have.How do I cancel? I have already paid for 5 months for something I can’t use.

My motorhome needs a physical SIM card. Upon receiving it, i need to have it ‘approved’ by idmobile via a text to a phone, with the SIM card in the phone. My phones only have eSIMs. I have no phones or iPads, etc which will take the physical sim. How else can I ensure that idmobile enables the SIM card?

I receive certain text messages but I am trying to receive a validation code but it is not coming through do t know why

Bringing additional existing number to you when I already have an account and number with youI am already registered with ID mobile with an ID mobile number my wife uses.I have the new ID sim card been delivered today & will input the PAC code Monday.Can I leave the new sim card out the phone as I can't afford to be without phone calls for a long time? And then I presume I will know when the new sim card with my existing number is active, as the old sim card will stop working?Can I then add this number (my old number with EE for 30 years) to the ID account I already have? As I've heard on these forums people struggle adding their existing number to an account they already have with ID mobile.ie. I don't want to add the number that came with the SIM to the ID mobile account now do I?Will I then see both numbers under the one account?Will I then get two lots of £7 go out the bank on different dates?Or can I get one

Why can’t I log into my ID Mobile account?

Title gets most out the way. For context I have an iPhone 16 Pro Max, which I got a few weeks ago. This is from transferring a number from GiffGaff.I’ve done every method to try and receive texts and calls. It was working a few days ago. But then suddenly iMessage wouldn’t sign in properly. Now I’m locked out of my main Apple account and I am using a backup, I will have to perform a recovery. I’ve replace the sim, I’ve toyed around with every setting in my phone. My number will not verify, and didn’t before the reset of my phone. I’ve reset the Network settings numerous times. I’ve put the sim in an Android phone, so it isn’t the iPhone causing this. And I can only receive texts and calls off people on the iD Network too. I have no content restrictions on my account.The agent on the helpline couldn’t phone due to working off a landline number. So I’m in the dark here. I have a ticket running with the service desk. But have been told to wait 2 days, twice now.

I've just ordered a new handset and ID mobile plan from carphone warehouse , requested a PAC and have been told it's not possible as ID don't do internal umber transfers.What a totally ridiculous policy , I assume it's to pretty much force anyone that wants to keep their number and existing ID plan arrangements to only be able  to upgrade with ID…I'll wait to see what options are available on the 22nd of Feb ( upgrade day) and go from there , I have a sneaky feeling the combined upgrade on like for like deal from Carphone Warehouse will cost more from ID If this is the case I will be looking elsewhere for a deal, even if it costs a little more, I'll do it out of principal, I'll also be doing it with another plan on my account in a few months time… Come on ​@iD Mobile sort this out , it's a bonkers way of working 

Hello, I’ve been on holiday a few times now and my phone doesn’t work at all unless WiFi. Going to Spain next week solo and need to sort it for safety reasons. Thank you 

Since I have joined ID mobiles, my text messages always show an error sign and don’t always go through. I also don’t receive all text messages either. My main issue is I can’t seem to receive important text messages such as appointments and codes. I have regular health appointments that are texted to me and they are not coming through. I also have one time codes sent to my number but they are not coming through. For example, I can’t access my work emails now because the one time code to log in is not coming through. This is vital for me whilst I’m on call for a children’s home. I need to have access to my emails in case of emergency information. I can see through community messages that this is a problem for many people. I have never had such an issue with any network before. I have been paying for this contract and not being able to use the unlimited texts that I am paying for and don’t believe this is fair at all. I have tried to reset the network in se