My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18811 Topics

Alex Harris
Civilian
Alex HarrisCivilian
posted in Community Archive

sim card

I have been sent a text to say I will be receiving a new sim but this was in error and I need to keep my old sim can this be rectified as soon As possible 

1
Kash
iD Mobile Employee
1 year ago
Liam Molloy
Civilian
Liam MolloyCivilian
asked in Community Archive

upgrade deal iphone 14 promo code not eligible

Good morning my phone is now due for upgrade Id mobile have an exclusive promo code IDVCBF30 £30.00 any iphone deal  online when ordering it works, but won't accept on the upgrade deal ? Why is this ?Many thanks Liam 

1
Kash
iD Mobile Employee
1 year ago
Kerry McGirr Fairbrother
Civilian
Kerry McGirr FairbrotherCivilian
asked in Community Archive

ported number now cant received calls or texts

I’ve ported my number over from Ee I can call and text but I can’t receive Any calls or texts please help as this is a business phone

2
Kash
iD Mobile Employee
1 year ago
Amy Bell
Civilian
Amy BellCivilian
asked in Community Archive

Problem with SIM and Set up

Hello, I only received my new SIM and phone today  however the SIM is not working. I have tried all of the suggestions (turning off, using airplane mode etc. ) I also have not received a welcome email with my new phone number. I think that maybe the SIM has not been set up properly? Is there anyone I can contact to fix this?  Thanks, Amy 

2
Kash
iD Mobile Employee
1 year ago
Tom Wainwright
Civilian
Tom WainwrightCivilian
asked in Community Archive

iphone APN settings not working

I have 4g signal from Movistar but there is not internet connection, seems to be a common issue with APN setting. Tried network reset, phone on off etc etc cannot get to APN setting on iPhone 13 mini for ID simcard? 

3
Kash
iD Mobile Employee
1 year ago
N
Civilian
NFL96Civilian
asked in Community Archive

My services are not working after late payment

I’m unable to get any service after I paid my bill.

9
Kash
iD Mobile Employee
1 year ago
I
Civilian
Ingi77Civilian
asked in Community Archive

I am not recieving text messages from abroad since i joined iD, please help.

I am not receiving text messages from abroad since I joined iD couple of weeks ago, but the person is receiving my texts.

59
Kash
iD Mobile Employee
1 year ago
S
Civilian
saraIDmobileCivilian
posted in Community Archive

PUK CODE OUT OF BUSINESS HOURS SHOULD BE A SIMPLE REQUEST

My phone died and it triggered a PUK code lock when I restarted it. I did not put my code in wrong at all.It is 11pm at night and I need access to my phone. There’s no live chat at this point. How am I going to get access now? I was outside alone, trying to get home. This is dangerous….. could not even access it through another device through my ID account. VERY IRRESPONSIBLE ID MOBILE. This is not ok. 

1
Kash
iD Mobile Employee
1 year ago
J
Civilian
Joe CrimminsCivilian
posted in Community Archive

help with sim

Need help with sim 

1
Kash
iD Mobile Employee
1 year ago
Tomek Jabczanka
Civilian
Tomek JabczankaCivilian
posted in Community Archive

Cancel contract

Hello, I would like to know what the end of the contract looks like?

1
Kash
iD Mobile Employee
1 year ago
Joseph Hayhurst
Civilian
Joseph HayhurstCivilian
posted in Community Archive

Mr Joseph Hayhurst

Absolutely ridiculous that you can’t speak to anyone at customer services nor is there anywhere for live chat!!!  somebody please contact me from customer services. The internet you provide me is terrible and barely connects anywhere! 

1
Kash
iD Mobile Employee
1 year ago
aljone
Newbie
aljoneNewbie
posted in Community Archive

Why i received a letter of FINAL DEMAND NOTICE

Hi good morning my name is  my mobile number is . I’m paying my monthly bill religiously with the amount of £18.00 and my due payment will be on 18/11/2022. I received this letter and demanding for me to pay £16.00. I checked last night my payment history and I can’t find any missing payment. Can you please sort this matter coz it’s stressing me my affecting my health most especially my blood pressure.i am expecting an immediate reply because it’s really bothering me. Please if you can call me ASAP so that we can solve this problem quicker.  sincerely yours,Mr A. Wadja 

1
Kash
iD Mobile Employee
1 year ago
Chloe08
Civilian
Chloe08Civilian
asked in Community Archive

my phone number has only been partially transferred

I have transferred my old phone number to my new phone. And canceled my old contract.    my Phone number works when I get called, but not when I text ( it’s still using the number the phone came with) and therefore I am not receiving my texts.    I have been told the switch has happened I have re started my phone  I am not sure what to do now    thank you 

10
Mohammed
iD Mobile Employee
1 year ago
E
Civilian
Emily18888Civilian
asked in Community Archive

Ending my contract but the cost seems to be wrong

I would like to end my contract early so I received the text with the amount it would cost me to leave on the 1st of November. Since then my new phone has arrived so I just went back to pay that off to end my contract early but it has gone up by £40 but I have any no additional costs since then, Why is this?

4
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Annie608Newbie
asked in Pay As You Go

Cancel my new Pay Monthly SIM contract and keep my PAYG number instead

Hi, I have recently purchased a new Pay Monthly iD SIM Contract mistakenly and I would like to cancel my contract and Direct Debit, because I have realised that iD Mobile does not allow me to keep my old number registered with my iD Pay as You Go (PAYG) SIM. I have NOT activated my SIM yet; I have only just received it in the post and an email containing the new SIM’s number and details. Therefore, I would like to return my new SIM & cancel my new iD Pay Monthly Direct Debit contract and I would like to stay with my PAYG number instead. Please can you get back to me through Private Message (PM,) so I can share further personal details regarding this issue I am facing. Thank you 

1
Kash
iD Mobile Employee
1 year ago
S
Rookie
Stan WattRookie
posted in Community Archive

It's Japanese

Trying to change my password seems impossible. I use the correct characters, numbers and symbols but I get what you see on the image...nothing is accepted and I get a warning in Japanese to use the correct characters - for example, lqfYXPB5*dONf5bi5q6om7p5bEkT%Z#ru. Why?I also get this - The requested URL was rejected. Please consult with your administrator.Your support ID is: 13404291767770262696” with an otherwise blank page.

8
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
SomotayoCivilian
asked in Community Archive

PAC COD not working

HiI got my SIM card about a week ago now but, I’m having issues. (Image attached)The details submitted are 100% correct but I keep getting the same issues.Can anyone enlighten me on how to resolve this? 

2
Mohammed
iD Mobile Employee
1 year ago
J
Civilian
Joe CrimminsCivilian
asked in Community Archive

need help

I Need help 

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
JohnnypappasNewbie
asked in Community Archive

Samsung Galaxy A52 - broken sim/micro sd tray release

I wanted to replace the micro SD card in my Samsung Galaxy A52. The sim card tray is stuck and the mechanism to release it broke a few months after I got the phone. As the sim is stuck inside the phone I've been reluctant to hand the phone back to be repaired as I'll be without a phone (as I can't take out the SIM card I therefore can't put it in a spare phone). How do I go about getting my phone repaired without being left without a mobile? I've had the phone since April 2021. Thanks.

1
Mohammed
iD Mobile Employee
1 year ago
Kelsey Louise Hugill
Civilian
Kelsey Louise HugillCivilian
posted in Community Archive

smashed phone

H

1
Mohammed
iD Mobile Employee
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Community Archive

3 Planned network outages

As I have a “3” phone, I get messages from them, when planned work is going to affectmy postcode.Had no such warning from idMobile though, on another device, or I’d have assumed the worse; they should look at being able to relay that info to their indirect customers.😎

1
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
ShellsiCivilian
asked in Community Archive

block incoming number including voice mail

I need to block a nuisance caller from calling and leaving voice mail.The number isREMOVED

4
Mohammed
iD Mobile Employee
1 year ago
Spacegirl2820
Newbie
Spacegirl2820Newbie
asked in Community Archive

S22 upgrade

I'm eligible for an upgrade and want to get the S22 250g but I'm only being offered the lower storage model unless I go online to deal's. How can I upgrade without starting a new contract?

2
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
AcharlcNewbie
posted in Community Archive

After sending iD my PAC code to keep my old number, my old number has been given to someone else.

I’ve chosen to go sim only with iD mobile but wanted to keep my old number. I sent iD my PAC code and subsequent details using the live chat and was informed that my number would've been transferred over in 48 hours. 48 hours passed and my old sim stopped working so I assumed the transfer had been done, however, my number had not changed. My partner had rang my old number before realising it hadn't changed, it rang through and an hour or two later this number rang my partner back, a man was at the end of the phone using my old number!!! He claimed that he had had the number for 25 years, which led us to figure out that his number had been accidentally changed to my old number without even his realisation or consent. It’s been 5 days since I sent the PAC code, I have no access to my old number and I do not want to change all of my details on every account I own just yet as I am still very much hoping to have my old number back. This seems like a massive data breach as I could be sent im

1
Mohammed
iD Mobile Employee
1 year ago
Sahil Hussain
Civilian
Sahil HussainCivilian
posted in Community Archive

paid my bill but sim not working

I have paid my bill but my line is still suspended I can’t call or use my internet can you please take the suspension of my account. 

1
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?