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My iD.

Everything you need to know about iD Mobile.

10000 Topics
D
Community Member
asked inPlan Changes & Upgrades.
1 month sim only contract upgrade to 24 month phone contract
I am currently on a new 1 month sim only contract but looking at deals being offered I now want to upgrade to a 24 month phone and data contract. My app says upgrade available from April 2025 and not from the end of my 1 month any suggestions as to why this is
1624
Kash
D
Community Member
asked inYour Phone & SIM.
PAC CODE isnt working
I tried to change my number to my old number.I went to curry’s for my brand new phone and they said it will be done in 3 days.Its been 3 months now and when I tried to use a new pack code it says I should wait longer.I don’t know why its doing this.If anyone can help that’s good.Thank you for reading
342
N
K
New
 Contributor
posted inYour Phone & SIM.
Krzysztof jozwiak
Hi my old number work just when I send a message shows a new number that is not active
317
Kash
Sutton-C
New
 Contributor
asked inCommunity Archive.
Been on hold now for 1hr 30 mins
I have been on hold to customer service for 1hr 30 mins so far. Is there a customer service number to call that will get through quick? My mobile number has been cut off instead of my ESIM number so no one can call me
212
Matthew T
J
New
 Contributor
posted inBills, Payments & Charges.
Charges for changing billing day
Hi has anybody ever been charged for changing the day of a direct debit going out this lot have charged me £25.01 for changing my billing day from the first to the second
594
andewhite
M
Community Member
asked inBills, Payments & Charges.
debt collection, cant access account
I’ve been notified that I have an amount outstanding from the credit agencies, but cant access any amounts through the app
312
N
Robert Drew
Community Member
asked inYour Phone & SIM.
Can’t make calls, but i can receive calls.
I can’t make calls but I can receive calls. I can use everything else perfectly!
241
Kash
Keith Barrett
Community Member
asked inYour iD Account & App.
Final demand received
I have been attempting to contact you having paid £15 each month for an account I do not recognise. As I do not know the number it relates to I cannot use the automated systems. I have cancelled the Direct debit to bring this to your attention and have now received a final demand quoting Account number 12946068. Can you please provide details of this contract and it's usage.
372
N
S
Community Member
asked inBills, Payments & Charges.
Does a minutes add-on cover 0300 numbers?
My Father In Law has Unlimited Minutes however he needs to call 0300 numbers fairly often. When he calls them now it's saying he's used his allowance. I understand 0300 numbers don't always fall within the unlimited allowance. If he were to get a 200 minute add on, would this cover his calls to 0300 numbers or would he still not be able to call? Cheers
2862
N
N
Community Member
posted inCoverage & Network.
network down?
Has anyone else suffered no network this evening?
312
N
Jonnybourne2
Community Member
asked inBills, Payments & Charges.
paying upfront with credit card
Can I pay the upfront cost viacredit card, and set direct debit up via bank account for the monthly payments?
452
N
A
New
 Contributor
asked inPlan Changes & Upgrades.
s25 ultra pre order and switching networks
Hi there, I'm looking to upgrade to/pre order the s25 ultra, however I am currently with the three network.. If I was to buy the s25 ultra and wanted to switch to id mobile but keep my number, would this mean that my three sim would be useless till I recieve the sim from id mobile or would it be something I can do once I recieve the sim? I've never done something like this before so I'm not sure how it all works.. Also would the new sim be delivered with the phone or?
673
N
Monae Paris
New
 Contributor
asked inCommunity Archive.
ESIM, new phone, old network still showing, do i need to put the id mobile sim in?
Hello, so i got my new phone from carphone wearhouse. when setting up the new iphone it asked if i wanted to transfer the sim from my old phone which is on the vodaphone netowork. i pressed transfer as i wanted to keep my number. the network on my new phone displays as vodaphone, i am confused as this contract has ended yet im still able to make calls text and use my data? do i need to put the ID mobile sim into my new phone and request the pac code form vodaphone ? im so confused. :/ thanks!
593
N
C
New
 Contributor
asked inGetting started with iD.
Keeping Original Number
I have just ordered a new Unltd Data Sim only card. however it wasnt clear about the process of retaining my original mobile phone number and how long the switch will take. in addition to this i was not able to set up a Direct Debit date . I would like some clarity on the above Regards C.Mc
1235
N
L
New
 Contributor
asked inRoaming & International.
Calls to denmark
I recently made a call to a friend who's in Denmark. I called her number which is an 07 number. I have checked my phone bill and there hasn't been any changes to this so far. Will this be classed as making an international call?
736
N
C
New
 Contributor
asked inGetting started with iD.
my number has only half switched.
Hi, I've received a text saying my number has now transferred over. I can send and receive texts and call out but I cannot receive calls. If my number is called it goes straight to voicemail or rings my old phone. What do I do?
906
N
E
New
 Contributor
posted inCoverage & Network.
sim for 5g modem
Is anyone using a sim in a 5g modem instead of a landline connection? If so, what is your experience?
555
E
PeterR
Community Member
posted inYour iD Account & App.
forgot account number
forgot account number
121
Tyler
Roberta Rdz
Active Contributor
posted inCoverage & Network.
network
My network again not working, wtf its happening from Thursday! U joking !!!!
392
C
S
Community Member
posted inCoverage & Network.
voicemail issues
Unable to connect to listen to voicemails. 123 dials and hangs up. The 07 version does the same. I see a call issues update on here that states RESOLVED. No it is not!!!! help please
191
Tyler
H
Active Contributor
asked inCoverage & Network.
network still not working
My phone has not been working since Thursday. It does not allow me to connect a card from any network. It is definitely unlocked. The SIM card inserted into another phone does not work. I am writing to you for the second time. This is not serious. I have a lot of stress because of this and problems with doing my job. I have been to the service, contacted Apple and EE, and no one sees a problem. It was noticed that ID Mobile indicated that the phone is lost or stolen. This is a lie. I am its owner, and I always have. Please remove the fault immediately. If not, please provide information regarding the termination of the contract due to your fault.
1364
H
H
Active Contributor
posted inCoverage & Network.
waldek
My network still not working. When will be ok? It is to long
646
Kash
K
New
 Contributor
posted inCoverage & Network.
I WOULD LIKE TO TERMINATE MY CONTRACT WITH ID MOBILE
I would be very grateful if you let me know how to terminate my contract with ID mobile as the service is not provided. The worst network provider ever. Keeps having problems all the time and now again 3g network down again. Nationwide this time. I'm absolutely fed up with this. I am looking for legal advice how to finish with this. ID MOBILE IS GOING DOWN. DEFINITELY!!!
19410
Tyler
K
Community Member
posted inYour Phone & SIM.
intermittent charging
I have just received a new phone in contract however when I plug it into charge (with an apple charger) it goes on and off charge repeatedly. I bought new cables and same thing. Anyone have any ideas?
41
Tyler
L
Community Member
posted inThinking of leaving?
customer service
This is disgraceful I broke down yesterday I couldn’t call ANYONE on the side of a motorway trying to get someone to stop to help it’s DISGUSTING that I’m paying for a service and after 9 days of complaining STILL NOT FIXED! No easy way to contact people not a network id recommend joining at all!! if anyone can shed any light on how you contact a actual person to talk to that they answer im all ears! thanks 🙏
481
Tyler
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