My iD.

Without any notification my mobile randomly stops being able to make and receive calls (and text messages), and there is no indication that there is any issue. WhatsApp is fine and other wifi/data apps are ok it just seems that making and receiving calls can stop working. This is even with Wifi calling switched on. When I find out about the problem (i.e. someone contacts me via another method saying they tried to call me) I have to switch on airplane mode and then switch it back off, which seems to reconnect standard calls and messaging. There is no way to know that this is a problem so I could be missing calls etc and not know.

I’ve put a working SIM card into a new Nokia 106 4G but it’s emergency number only - is this phone compatable with ID Mobile?

I was out walking the Norfolk coast when message arrived saying I might be on a ship. Then I got two messages saying I’d used up 100% of my credit limit. I didn’t see these because I was chatting with my friends and walking. Checking my account I’ve been charged £25 which is my personal limit! But data roaming was turned off! There was a big ship right on the horizon. I don’t understand how this can have happened. I checked and found I’d been auto connected to Tampnet. I’ve now swapped to manual network. Can you please refund this amount.

I don’t have the Sim card anymore that is registered with ID Mobile, I need to cancel my Sim card but I’m struggling to log on properly because they keep sending my old Sim card a text with the code on but I’m obviously not receiving it as I don’t have that anymore. is Laurie style mate, I just can’t get to the account but I don’t think you want to be paying it for the rest of my life? Anyone have any ideas? TIA xx

I’ve got no signal at all, no bars let alone any 4G. I cannot make Or receive calls. Checked my coverage in my area, excellent coverage. Wrong. It’s appalling. Please come back with an issue

I just upgraded and the money has come out of my bank account count but my ID iMobile account said it didn’t process and to try again later. Basket is empty, no email confirming purchase…

Over a week now suffering from randomly being unable to make and receive calls. Lost count of the number of times folk have said “you didn’t answer”….and the number of times I’ve been unable to make calls. Not just postcode related either. Or a phone hardware issue. Or a VOLTE issue. Or a SIM issue. This is a NATIONWIDE thing with idmobile/Three as I travel up and down the country. WHEN are you guys going to sort this awful service out?!

Want to leave I'd .my contract ending

Just bought an Idmobile esim. Switch date is next Tuesday. When do I download my esim? Info says it will activate immediately so can I really download now and use Iphone settings to disable until Tuesday and my EE signal switches off; or do I have to wait till Tuesday?

We have now had very poor service from the date 3 merged with Vodafone the service won't let us make calls, it drops calls and internet does not work. If this continues I will be changing my provider.

Happily using my iPhone XR till yesterday. I had unusually run out of data on my plan so topped Confirmed with iD that all was well, checked it had been credited but an hour later will not connected to the internet. Swapped SIM to my husband’s phone same thing reset Network access. Switched on and off, rebooted… what now please. I still have plenty of text and calls available is there a short helpline number I can phone, I am in France so can’t pop into Curry’s. Can I get an eSIM ?

Hi All, I have 2 contracts with ID Mobile one which expires in August this year and another I took out in February this year. I did this as I smashed my phone but could afford to pay the upgrade fee all in one go. I transferred my number to the new contract in March. I've asked to cancel my contract but been told my old account is linked to my old number which I've since transferred and been given the 30 day warning. I just want to cancel my old contract and keep my new one with transferred number. Can anyone help? +I've contacted the chat bot and saved the log to share if easier. Jaymie

Connect to a mast with 4G but nobody in the house can make calls or use data from our location. AL1 postcode. Has been like this for several weeks. Is this a know problem, if so when will it be fixed? Works fine 200m up the road in a different cell. Has been fine previously. Will have to change providers if there is no resolution expected.

Hi, I want to download my recent bill to submit for proof of address, currently the service is not working from mobile app or online. Can you please email me the recent bill? Thanks

My network is bad in N182TS UNABLE TO CALL OR INTERNET

good evening I’m contacting you as part of my upgrade. Sim only deal. I should’ve got a £50 Currys gift card. DPD tried to deliver it nearly 5 weeks ago now and because we didn’t have a pin the rude man did not leave it. Can someone look into this please and get back to me?

Firstly, am I right in thinking there is no phone number to all or any live agent to chat to after 8pm in the UK? I have just moved to ID Mobile (24hrs ago) and I actually can’t believe that the only help appears to community based? So everything was working for the best part of 20 hours. Nothing has changed but suddenly its gone to emergency calls only. I’ve checked my account and all appears fine. Ive tried SIM in another mobile - same issue. I’ve tried another SIM (Smarty so piggyback on Three also) no problem. I am about 100ft away from 5G mast. I’ve restarted phone, Remomved sim. Airplane mode etc and still nothing. Anyone any ideas or am I stuck like this until IDMobile wake up? And is it true that there is no support or number to call to get immediate assistance?

Hi I recently new to ID , is it normal I’m getting several messages stating a direct debit has been reinstated? thanks

I have a current call plan and it shows that I have lots of data available, I’ve used 268Mb of 2Gb. I can make calls and send texts but I don’t have an internet conenction. If I search in Google for example it just says ‘No Internet’. I don’t have airplane mode on, I have tried with WiFi calling on and off, no help. I have ‘4G Calling’ set but only have a 3G signal (very strong though) here at the moment. I seem to remember a long time ago I needed to set the APN to something specific for data to work in France. It’s currently set to ‘three.co.uk’ but also offers ‘3hotspot’ and ‘ims’. Do I need to change APN? So, how can I get data working?

I went onto the iD mobile website and purchased an iD mobile Pay Monthly SIM (Upgrade) from my current plan. However, when I placed my order I never received a confirmation email of my purchase or any updates of my plan change. This led me to head into the iD mobile app on my phone and went into Change My Plan which is where I was able to instantaneously upgrade to my new plan £12 a month (100GB, Unlimited Text/Calls). I am worried that I will be charged twice on my Direct Debit date when the time comes. What should I do?

How often are ID Mobile users going to have to put up with “technical problems”? …are these problems ever actually going to be fixed? Sorry for the cynicism but I am pretty fed up with continually not being able to make or receive calls.

I have joined iD mobile on Friday. eSIM came via email and I tried to install. Phone timed out and now when I try to add the eSIM, it says the code is no longer available. I called earlier today and was cut off twice, I spent 45 mins on live chat and had to upload my driving licence, the agent responded to messages four times in 45 minutes, was told I would get the reissued eSIM within an hour, this hasn’t happened. None of the emails sent by id mobile contain the iD mobile number and therefore I can’t access any texts sent to that account. I’ve not been very impressed as a new customer. The live chat I had was extremely disappointing and the agent took so long to reply to any messages and despite me explaining the problem twice in detail, they asked me for my id mobile number despite me explaining it twice that I do not have one. To complicate matters further, when I ordered, I entered my PAC code to port my Vodafone number across to Id. So I couldn’t just cancel and then place a new order. Please help me get this resolved. Thanks.

Cannot receive calls or texts after moving from lebara, making calls and texts works, i have tried all the supports but nothing works, this is so urgent, ca not believe this is happening, to good to be true.… Please help, like i said ive tried everything stated in the help sections..

Into the 3rd day now unable to make or receive calls plus data keeps dropping out so even unable to make calls or send messages via WhatsApp or basic text messages!!!!! I will be expecting a refund as under the consumer rights act 2015 a service provider must provide the contracted service with reasonable care and skill. I believe as we are now in the 3rd day I would argue that the service was not being carried out with reasonable skill and care if I'm still without any means of service!

Leaving