My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18787 Topics

G
Civilian
gurgglesCivilian
asked in Pay As You Go

Bill

How do i change my billing date from 28th to the 1st of the month?Just joined not had a bill yet.

3
Kash
iD Mobile Employee
1 month ago
Clare Winterbourne
Newbie
Clare WinterbourneNewbie
asked in Pay As You Go

joining id mobile with multiple sims

I have recently given notice to Vodafone on 6 contracts, mine, my partners and my 4 older children, my children have all now put the contracts in their own names, the first one went through fine, we did 2 more the next day that were fine and then the last 3 got rejected.  After a lot of stress on the phone we were told that you can only sign up 2 contracts each day at the same address even though each bill is individual and that we would need to wait 2 weeks again before reordering, we waited 2 weeks and a day and yet again my partner has been rejected, so i expect when I do the last 2 tomorrow they will also get rejected?? This is so frustrating as we really want to join id mobile, my son is getting a perfect signal at a great price now! Is there any way around this? I have less than 2 weeks left of my notice period to Vodafone so need to sort it soon! Any help would be appreciated as don’t fancy ringing again to get nowhere.many thanks

3
Kash
iD Mobile Employee
1 month ago
Kathleen Nelson
Newbie
Kathleen NelsonNewbie
asked in Pay As You Go

payg sim

I ordered a payg sim for a new extra phone. It is now inserted but I am locked out as I put my exising pin into phone. On downloading IDmobile I signed in with my previous details for phone#1. Now it shows up my existing details and not those of phone#2’s PAYG sim.  I didnt  realise I had to have a new email address.  so 1. how do I unlock my sim (?) and 2. how to re -register the new payg sim card

4
Kash
iD Mobile Employee
1 month ago
D
Newbie
DeanUKNewbie
asked in Pay As You Go

Number port

My account will not except my details for number transfer 

2
Kash
iD Mobile Employee
1 month ago
P
Civilian
PhonenoviceCivilian
asked in Pay As You Go

PAYG data

Does this mean I can top up the SIM card by £20 and have unlimited everything forever or does it only last 1 month? 

2
David Gallagher
Newbie
1 month ago
L
Civilian
LivBeCivilian
asked in Pay As You Go

Living abroad for a while, want to keep sim active for visiting UK

I’m living abroad for a while but still coming to the UK at the least once a year, sometimes more.I want to keep my ID Mobile account so that when I come back to the UK I can just put the sim in my phone, go on the ID app and I’ll be good to go. I’m currently on a monthly plan (SIM Only) £6 per month. I am hoping there might be a Traditional PAYG sim I can downgrade to where I can keep my number, I won’t pay anything the months I’m not using it, but pay as I use when I am in town. Ideally with no minimum usage requirement as I don’t know how long I’ll be out of town each time.Or alternatively can I park my number or pause and then reactivate when I visit?Thanks!

3
CharChef
Civilian
1 month ago
pweb32
Newbie
pweb32Newbie
asked in Leaving iD

Cancel sim only during 14 day cooling off period

Hi I have received my sim card , haven't put it in my phone yet , but I want to use the 14 day cooling off period to cancel it. Can you tell me how I do this please. 

18
Kash
iD Mobile Employee
1 month ago
P
Newbie
PaulnMandyNewbie
asked in Bills & Charges

Cannot download bills, says need storage permission

I Cannot download bills, says need storage permission but there is no option in the app settings to allow storage.  

19
Tom
iD Mobile Employee
1 month ago
ChattyPerson
Newbie
ChattyPersonNewbie
asked in Pay As You Go

cancel for a social tarrif provider

How do I cancel my id contract for free to transfer to a social tarrif provider?  I keep going round in circles on id’s website.

7
Tom
iD Mobile Employee
1 month ago
S
Civilian
Shirley CookCivilian
asked in Pay As You Go

cancel sim only

I want to cancel my SIM card.  I’ve never used it and still being charged.  I have been round and round this website trying to find someone to contact or talk to.  I am really frustrated and very disappointed.

2
Tom
iD Mobile Employee
1 month ago
B
Newbie
Barry SuloNewbie
asked in Pay As You Go

lenght of overseas use

Hi  Can some one help me please with most providers they only alow you to use your bundle for 3 months then you get charged for all calls text and data irrelevant of your contract  What is the length of time ID mobile allows as I travel full time in Europe  Many thanks  Barry sulo

2
Tom
iD Mobile Employee
1 month ago
Matthew Ynwa Cook
Newbie
Matthew Ynwa CookNewbie
asked in Pay As You Go

Taking money

Money taken from my account and Im not transfering till end of Feb? 

4
Tom
iD Mobile Employee
1 month ago
JohnnyD
Newbie
JohnnyDNewbie
asked in Bills & Charges

Removing a default from my credit file

Good afternoon, So I have a problem that I need your help with. It appears that I have a default on my credit file from IDmobile. Its from a sim only 30 day plan that I had over three years ago. I never used the sim in the end as it was was bought for my business and never needed, I cancelled the DD and thought that was that, I pretty soon realised that it wasn't as simple as that when I received a letter with an outstanding amount, I paid that and thought no more of if… Fast forward to last month and I’m informed that I can't get the mortgage that I’ve applied for due to my  (what I thought was immaculate) credit score, so I obtained a copy of it and discovered that after I had cleared my account, the monthly charge hadn't been stopped… The problem with that is that I had also moved house in that period and despite having mail redirected, I was not made aware of any outstanding balance. Despite the fact that I have even been using a new ID plan in the meantime. I have always worked ha

76
Tom
iD Mobile Employee
1 month ago
H
Rookie
HelenmiggsRookie
asked in Delivery & Returns

Missing phone from DPD delivery

Not sure if anyone from ID mobile monitors this but I need to speak someone urgently. I took delivery of a new phone today and when I opened the (sealed) box the phone itself was missing; it was delivered by DPD and it looks like the bag it came in was tampered with (not that I really notice because I wasn't;t expecting the box to be empty). Anyone got any ideas how I can speak to an actual human being and not the ChatBot? Thanks.

16
Tom
iD Mobile Employee
2 months ago
L
Newbie
lkalskdallNewbie
asked in Pay As You Go

ID mobile phone number

I received SIM card, however like all of the new users without the phone number.So I checked how to find the phone number, I have put the card in the phone. Nothing there, checked many times in the settings, following what other users did.And can’t phone my other number… because I have no credits… and how I can top-up if I do not know the phone number? 😡😡😡  

5
Tom
iD Mobile Employee
2 months ago
Jane Annables
Newbie
Jane AnnablesNewbie
asked in Pay As You Go

esim - i currently have a USA iphone 14Pro and have NO SIM slot

im looking at moving to ID mobile as a new supplier but do you do ESIM if i already have ESIM and no slot available for card???

2
Tom
iD Mobile Employee
2 months ago
S
Newbie
Scaffolder444Newbie
asked in Pay As You Go

Forgotten account login for new sim.

My old SIM went faulty and I have a new SIM.I've forgotten acct login details and the only reset option is for id to send me a security code. I can't receive the code because the new SIM is not registered.How do I break this stupid loop.Thanks

3
Tom
iD Mobile Employee
2 months ago
H
Newbie
HelenopherNewbie
asked in Pay As You Go

application enquiry

I have just signed up for a sim only contract for my son. In the application I put my phone number as a contact but am just worried now that it will be my number that gets kept when I add the PAC code. My son wants to keep his number 

2
Tom
iD Mobile Employee
2 months ago
Rano
Rookie
RanoRookie
asked in Pay As You Go

Data Roaming in EU not working. Calls and SMS working.

My id Mobile's Data Roaming not working in EU.  I have had 4 long live chats but to no avail.  Calls and SMS working just fine.  Tried my wife)'s id mobile sim on my phone and data roaming works fine.  My sim in my wife's phone doesnot work. So there is nothing wrong with my device.  Checked and double checked Data Roaming is ticked on both in my device and id mobile app.  Did reset network settings.  Compared APN and everything looks ok.  On my phone it does show 4G on the top line but does not open apny web page.  It says No Internet Connection whilst 4G showing on the top line.  Strange but true. ID Mobile is not able to sort it out either.  I wonder whether someone has experienced a similar problem.  Any help would be grately appreciated.  Thanks.  Drew

11
Kash
iD Mobile Employee
2 months ago
D
Newbie
Diana11Newbie
posted in Pay As You Go

Stolen phone

I am unable to access my account. My password is not recognised and I cannot get past the security questions. Can someone help please as my phone has been stolen.

3
Kash
iD Mobile Employee
2 months ago
L
Newbie
LBeNewbie
asked in Your iD Mobile Account & App

Incorrect Data Allowance

Hi, i have recently joined id with a 5gb data allowance. The dashboard on the app is telling me i only have 2.4gb and i have used over 80% of it. Is there a reason it would have been reduced to 2.4gb instead of the 5gb that i signed up to a month ago??

23
Kash
iD Mobile Employee
2 months ago
A
Newbie
Amie2Newbie
posted in Pay As You Go

adding data

Hi, I'd like to add a little bit more data this month as it has ran out and it's needed for my daughter.

1
Kash
iD Mobile Employee
2 months ago
H
Newbie
Htg1410Newbie
asked in Bills & Charges

Unreadable Bills on App and Website

I am unable to read my bills on the app and website, basically it is all gobbledy gook. Even when I download the document.

6
Kash
iD Mobile Employee
2 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Roaming & International

5G Roaming

We’re thrilled to announce that iD Mobile customers can now take advantage of 5G network coverage when roaming. This means that you can now enjoy lightning-fast internet speeds and improved connectivity in select countries outside of the UK. And If you’re in one of our Inclusive Roaming destinations, you can roam like you’re at home, taking advantage of the data allowance that comes with your plan (subject to your allowance, our fair usage & open data policies).5G connectivity comes free on all iD Mobile plans, and as long as you have a 5G-compatible phone, you can now experience 5G when in the UK and in select countries abroad. You can view our list of 5G compatible phones here.Below is a list of countries where our customers can connect to 5G Networks:Inclusive Roaming DestinationsCountry Austria Belgium Czech Republic Denmark Estonia Finland France Germany Greece Ireland Italy (Includes San Marino)  Latvia Lithuania Luxembourg Malta Netherlands Norway Poland R

2073843
T
Newbie
2 months ago
B3000
Newbie
B3000Newbie
asked in Bills & Charges

Mobile data 25GB gone in 3 days

I am hoping this is a glitch given the the network was down over the weekend..I received my 25gig sim on Friday and activated late Friday. I put the sim into my 5G Huawei router and connected just 1 device..after maybe 20 OOKLA speed tests I get a text on Sunday night from ID - YOU HAVE NO MORE DATA !!!WHAT.Surely that isnt possible ???Is there a way to get or see a detailed reporting of my data used?Something is fishy here. 25gig gone in 3 days using Ookla Speedtest..I cant beleive it.

4
Tom
iD Mobile Employee
2 months ago
Terms & Conditions
Why iD Mobile?