Skip to main content

My iD.

Everything you need to know about iD Mobile.

10000 Topics
S
Active Contributor
SamAllan87Active Contributor
asked in Plan Changes & Upgrades.
Is the upgrade eligibility date US format?

As title says, checking my eligibility for an upgrade and the date offered is 08/11/25 which seems implausible as the date is after the 24 months of my contract expires. 11th August seems correct but it would be odd for a UK based company to do this?

145
S
Active Contributor
Lee James
New
 Contributor
Lee JamesNew
 Contributor
posted in Coverage & Network.
poor signal

Dear ID mobile. Your service Is terrible.  Your signal is terrible. I can't get through to anyone.  I was talking to your robot, then a human, then they transferred me and the connection was terminated after 20 mins saying you had no agents available.Will someone call me immediately! If you can actually get through to me because your signal is just poor poor poor!!!

19915
Tom
iD Mobile Employee
M
Community Member
MDDDCommunity Member
asked in Community Archive.
Help

On Friday I got a text saying a new SIM was on its way. I contacted ID - they cancelled mine and told me to collect a new one from Currys.On Saturday I got text saying new esim was on its way. Told ID, they said they'd put special security in place. Today I got a message saying my account was being closed and my number ported put. Contacted ID but they said they couldn't do anything to stop it. Now the thieves can use my number to receive one time pass codes for my banking. The online help is useless - the agent even shared someone else's details with me by mistake. Advice please.

252
Tom
iD Mobile Employee
L
Active Contributor
Luciewright94Active Contributor
asked in Fraud, Security & Lost or Stolen.
potenial scam

I’ve several different mobile numbers ringing me telling me they are from ID mobile, one of which sent me an email verification code. Offered me an upgrade and took a deposit but sent the wrong phone. Also said they will wipe my bill of £49! as it was a sim error on they’re behalf. Can someone confirm a number for ID please

4910
Tom
iD Mobile Employee
N
Active Contributor
Neishy0595Active Contributor
posted in Coverage & Network.
poor signal

Very bad signal wherever I go it's making me think to leave and go with my old network as it's a waste of money when can't use the Internet 

5311
N
Active Contributor
J
New
 Contributor
JaneyZikNew
 Contributor
asked in Coverage & Network.
Call Forwarding Wont Work

My husband and I recently bought iPhone 16s via iD mobile.We can not get call forwarding to work. My husband posted on here and eventually the support team spoke to him via Private Messages.Call Forwarding is now working on his phone. He was told the support team made changes. He asked if they could share the changes they made so we could do the same on my phone but was told that if I want call forwarding to work on my phone, I need to raise a separate request!I am hereby raising a request for someone to make call forwarding work on my phone ASAP as I cannot get an iD mobile signal in the majority of places I currently need one.Thank you!

104
Tom
iD Mobile Employee
D
Community Member
dclarkCommunity Member
asked in Bills, Payments & Charges.
Morocco - roam beyond added but high charge shiwing?

My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100. Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.

403
andewhite
Platinum 
Contributor
Jack Cutts
New
 Contributor
Jack CuttsNew
 Contributor
asked in Bills, Payments & Charges.
How can I update my billing adress when it sais postcode is not recognised?

I moved adress and need to update my billing adress to match this. When I use the App I'm given a message saying that my postcode does not exist. I have tried using the website, but this doesn't even give me the option to view my billing adress for my current plan. How can I get around this?

277
Tyler
iD Mobile Employee
Kieran Hughes1996
Community Member
Kieran Hughes1996Community Member
posted in Your Phone & SIM.
no phone delivered still

Worst provider I’ve ever been with. Renewed my contract stupidly as the sales rep said the signal improves with the new phone antenna. Not been able to confirm this as my phone hasn’t been delivered. DPD tried once but never followed my delivery instructions to drop at my neighbours house. When I tried to rearrange a second delivery the DPD website just kept saying something has gone wrong with my parcel. Spoken to ID complaints who said call back In 6 days. Not sure why they couldn’t call me. Got back in touch today to be told from the rep I ordered through a separate company who will deal with it and my phone contract has been longer than 14 days so can’t cancel. But if the goods haven’t ever been delivered I’ don’t see how the 14 days can start to see if I’m happy with the phone?  I never leave reviews, good or bad. But if I can save one person from going with ID I’ll be a happy guy. Not sure what I’m doing about my phone as no one is helping. Currently using my old phone 4 weeks in

211
A
iD Mobile Employee
J
Active Contributor
JoeBooth10Active Contributor
asked in Your iD Account & App.
Amazon £55 Giftcloud Voucher

I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly. 

379
Tyler
iD Mobile Employee
Z
New
 Contributor
Ziggi2511New
 Contributor
asked in Bills, Payments & Charges.
need a bill payment extension please

Bill payment extension please 

254
Tyler
iD Mobile Employee
Z
New
 Contributor
ZsuNew
 Contributor
asked in Thinking of leaving?
No services after PAC requested

I requested a PAC yesterday, I get it but didn't use it, since I received my service is gone. Can't make calls, can't recive calls, no data. I have spoken to the customer service she couldn't help either. Forwarded my issue to some technical department. She said might take 48hours. Without WiFi I am not able to do anything.

434
Tyler
iD Mobile Employee
B
New
 Contributor
BalletmeisterinNew
 Contributor
asked in Your Phone & SIM.
QR Codes and eSims

I contacted sales 2 days ago to change my sim provider and opted for an eSIM. No problem so far. A QR code arrived and I downloaded the eSIM. Nowhere did it say I shouldn’t download the eSIM - in fact the message told me to do it when I received it. Two days later I receive a message saying that my transfer will be done in the evening, and that I should now download the eSIM. I eventually found the address for Customer Services but had to go through tons of questions and answers before I could actually speak to a person. All I wanted to tell them was that I had already downloaded the eSIM two days previous, and would I need to do something else. Not a complicated question, but it took more than four hours to get a satisfactory answer.   At the end it meant that they had to issue a new QR code with instructions to download it immediately. I had to enter the chat website twice before I got a satisfactory response to my original question.Has anyone else had a similar experience?

373
Tyler
iD Mobile Employee
D
Active Contributor
debnetActive Contributor
asked in Your Phone & SIM.
Put Replacement Sim In Phone Before Or After Activating?

I am following the instructions to activate a replacement sim.The activation is in progress and I am supposed to receive a text once it’s complete. Will that come on my new sim or old, in other words should I put the new sim in the phone now or wait for the text?

312
Tyler
iD Mobile Employee
K
Community Member
kavrazoniCommunity Member
posted in Thinking of leaving?
upgrade

Your upgrade is cheaper online than when i try to do it via my account with you. 

191
Tyler
iD Mobile Employee
Simon Stott
Community Member
Simon StottCommunity Member
posted in Plan Changes & Upgrades.
Upgrade

What's best deal in S25 ultra without huge upfront payment? 

61
A
iD Mobile Employee
Oceana Johnson
New
 Contributor
Oceana JohnsonNew
 Contributor
posted in Bills, Payments & Charges.
bill

Hello im needing an extension on my bill please I got a letter this morning saying it needs to be paid with in 7 days I dont get paid till the 18th. I have been trying to get in contact with someone from ID mobile and unfortunately its not the best communication I have had So im wondering could I please pay my bill on the 18th of June please thank you 

61
A
iD Mobile Employee
D
Active Contributor
Dave HawkinsActive Contributor
asked in Getting started with iD.
Code

Hi, you sent an email asking that I change my pin. I followed the instructions to do so but receive no SMS (9 digit number). So cannot change my pin. My old mobile number ports over to iD today hence I tried to change my pin 

131
A
iD Mobile Employee
D
Community Member
Daka83Community Member
asked in Plan Changes & Upgrades.
cant upgrade - missing email

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

172
A
iD Mobile Employee
K
New
 Contributor
Kirti RajputNew
 Contributor
posted in Getting started with iD.
feedbacks

I like to give feedback on joining ID Mobile, I am very happy & delighted to change my network provider from ----- to ID mobile, very happy with reception, monthly sim with roll over data, it's good reasonable monthly charge compared to other network provider, good friendly service with online chat but it's long wait sometime, but problem solved, it's easy to join and change over from other network , easy to follow step by step guide, & received new sim as per their instructions, it was happy experience glad I did, after receiving my sim, tried & tested my wife too joined ID mobile, same plan as mine and she is happy too .....looking forward to stay with ID mobile for years to come....thanks.

246
Tyler
iD Mobile Employee
DianeMM
New
 Contributor
DianeMMNew
 Contributor
posted in Roaming & International.
roaming data

Just been asked how I’m enjoying using idmobile!!!! Had to laugh, at least I was on the hotel network and got it, I’m abroad for a month with no roaming data because it won’t work. Tried everything I can possibly think of to get it to work. Helpline have told me it’s my phone, I’m with my husband who’s got the same phone and we’ve got his working EVENTUALLY with absolutely no help from idmobile, Apple came good with a solution for his. I’ll be be ending this contract ASAP!!!

728
A
iD Mobile Employee
B
New
 Contributor
battylopNew
 Contributor
asked in Thinking of leaving?
leaving ID early due to atrocious service

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel,  after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England.  They admitted it was their poor policies, they agreed that their company does not offer comparable  roaming to literally ALL other phone company..The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". I'm stuck with them for another 12 months..I hope the ID team  feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stressful. And that they enjoy the m

303
Tom
iD Mobile Employee
G
New
 Contributor
GaryAbstractNew
 Contributor
asked in Plan Changes & Upgrades.
GaryAbstract

I have today reached the end of my 24 month contract and wish to change to a sim only contract, however after repeated tries there is only one sim only contract option available for me to choose from.  

473
G
New
 Contributor
P
Active Contributor
Paul Murphy75Active Contributor
posted in Thinking of leaving?
painful being with ID mobile

Chat is way too slow. Spent 2 hours and got nowhere.I’m trying to upgrade as my contract runs out in 2 months but for some reason I’m failing security checks. Online chat is just a pure joke. No number to speak to anyone so I’m forced to go back to Vodafone. 

336
Tom
iD Mobile Employee
I
New
 Contributor
iainmackayNew
 Contributor
asked in Roaming & International.
Where is the list of roaming partner networks by country?

I’ve been searching in vain for information about which partner network(s) ID uses in each country.  All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country.This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage.  I have encountered this in the Austrian Tirol for example.  So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work.Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?  

1178
Tyler
iD Mobile Employee
Terms & Conditions