My WiFi calling has stopped working. It’s fine for my partner on another network. I have no signal at home so it’s not that. Switched router and phone on and off. Toggled the wifi button. What else can I try? 

Hello,I made two attempts to order a SIM card and I have received no communication whether the order went through. Please confirm whether my order has gone through and how do I know whether the order has gone through?Many thanks,Yosef Cohen

I am travelling to Italy tomorrow however past experiences with ID Mobile to Dubai, Portugal & Greece I have NOT been able to make or receive calls while abroad.On the ID Mobile App → Roaming is turned ON On my IPhone 15 Max → Mobile Data Options, Roaming is turned ON On the ID Mobile App I have updated my bill cap to £35 On the ID Mobile App International & Roaming are enabled I have tried upgrading my iOS Iphone 15 Pro Max to 18.6.1 Have not changed the APN settings as I cannot access them on the iphone … 

Is there a way to speak to a staff member at ID? My bill each month is way more than I signed up for and it’s never been this way with other providers. I’m not using my data each month and I just feel like I’m being completely ripped off. 

For the last 6 months I have consistently lost 5g/4g and even H. I am reliant on my phone in my jobs and this is causing a lot of hassle. This is not just my area, I lose it in London, and other major UK cities, and where I live. I feel I am paying for a service that I rarely recieve! It is not my phone as my partner has the same issue but luckily the contract was up so has moved. People I work with have had similar issues. In fact the only time I had reliable Internet was in Italy.Can I leave iD early with no charges, at any point, due to the inadequate service? 

I have not been able to receive OTPs on iPhone 15 for months, leading to issues logging into banks etc. I have tried resetting nwork settings and my phone settings show my cirrect phone number with no eSIMs etc.

my signal is getting worse….put sim back in my old phone and its still rubbish

OTP codes not received since joining ID mobile.I left sky mobile last month to join ID mobile. My number seemed to transfer over fine but I have noticed today that I am not receiving OTP codes from multiple sources, ebay, barclays, HMRC etc.They have all said that it is a network issue. I have reset my network settings, checked my number which is correct and various other things that I have seen in the forums.Any help appreciatedIphone 15

Hello, I can make calls and use data, but I cannot receive SMS on my iPhone 15. I tried to reset my network settings, but it wasn't helpful. What I have to do?

Hi I accidentally purchased a bundle as I was just curious to find out how long it would last, but it seems I clicked on the buy now or something button and it said I've purchased a bundle. Please help!!

Does anyone know how I can actually talk to  someone ?

Hi, I bought a new sim only deal for my son yesterday, it originally came as an eSIM which activated but showed no signal. I went on the online chat & was provided with another eSIM which did the same once registered. I then went to Curry’s to collect a physical sim this morning but again once activated the phone has no signal. Has anyone had this & how did you resolve it? 

Hi everyone, moving to an area with poor broadband coverage. Only 3 providers suggested, two of which for mobile broadband only.If on an unlimited mobile data plan, could I use my phone as a hotspot for the TV and watch that way? Thanks

Recently updated phone and network however unable to change my temporary number on WiFi calling … help  

How can I live chat to I'd mobile thanks

My ESim has been deactivated so I have had to get a physical SIM. I am unable to register this SIM as I am unable to log into my id account. There seems to be two problems, one is that my number isn't recognised and I get a 'oops something has gone wrong' message, or I get stuck in a loop where it takes me the the Get Started page over and over. I am also unable to access the live chat. I am without a phone that I am paying for. It is very very frustrating. 

I’ve taken out a new contract and received a new SIM with a new phone number (for my daughter).  We’ve set up her IPhone 11 but cannot activate iMessage or FaceTime. We’ve tried all the recovery suggestions and contacted Apple. They have advised the number provided is blocked from message and FaceTime due to reported spam and that's the reason we are facing this issue.I'm hoping they will unblock buy they’ve said they cannot guarantee this but will be clear in 24 hours. There other suggestion is that I ask ID mobile for a new phone number !has anyone else had similar issues and resolved please? many thanks!

I recently got a new data plan, however I mistakenly got a new number instead of upgrading the plan on my old one. Is there a way for me to change this?

Woke up this morning and phone had message saying no sim but the sim is in the phone 

I'm trying to register my details on the app having recently transferred to ID mobile. My number gas successfully transferred but my details are not recognised on thr app. I have tried numerous times, each time ensuring I have added the correct information. Please advise a way forward.  

Hi, I need to talk to customer service, tried to switch from another network but there is some issue, please help 

Please can I request new Esim for a nee handset

I have three phone contracts linked (one mine and one each for my kids).  When Iog in, I can see the details for one of the phone’s (my daughter’s) and billing for the other two but not the contract details and upgrade options?

I recently had my SIM card stop working. Just randomly, “no service available”. I tried to request a new eSIM but never received any emails. I contacted iD several times, and ended up ordering a new SIM card. Between then and getting the new SIM card, the services restored itself randomly. But still, I switched SIMs. Bad mistake. Back to no service. No calls, no messages, no data. I tried all the troubleshooting, and my sim is definitely activated. How do I fix this?It is so frustrating. I can’t do anything with my phone unless I’m connected to WiFi. It’s been days now. 

Hello I just ordered roaming for Morocco for both of my accounts but it should only be on the one.Can you cancel the other as they are not here