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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

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Jools PartridgeCivilian

asked in Your Phone & SIM.

Can not create an account?

I have tried to create my account but cant complete it as the code is being sent to my ID mobile number which I don't have and not keeping as I need to retain my old number.

Shereen zumariNewbie

asked in Your Phone & SIM.

I want to keep my old number

I want to keep the 3 number but I lost my transaction codePac code [REDACTED]OLD NMBER [REDACTED]

A

Anonymous

asked in Community Archive.

How to delete my community account

How can I delete my community account?

Luisf1986Newbie

asked in Your Phone & SIM.

cant add my id mobile number to google store

Hello i'm trying to understand why cant i add my id number to my playstore to pay for apps etc whene my sim card is contract.anyone can help..even spotify states that three account is not active but i can send texts using data etc and calls.so i realy dont understand it.thanks if anyone has a answer

Abbienape11Newbie

asked in Your Phone & SIM.

bill

Hi, i was late last month paying my bill, so couple days later i went to pay and it asked for the missing month plus the upcoming month. I paid this but now its end of month again its stating i owe the bill, but i payed double last month please help thanks.

asked in Your Phone & SIM.

Chose wrong number on porting

I choose wrong number on new sim message - how can I change to number wanted (my old number)

asked in Community Archive.

reception is poor

Hi I just wondered if anyone has really bad reception . I always have like half a bar. It's always breaking up .

Karen NagleNewbie

asked in Your Phone & SIM.

Adverts

I’m being inundated with pop up adverts when using my phone. Even in the middle of messaging & browsing. Can anyone tell me how I can stop this happening please.

MonkeynutzerNewbie

posted in Your Phone & SIM.

pac code will not work

Hi dear sir/madam ☺️ I do not have a transaction number as I brought through E2Save mobile, I tried the PAC code many times please help🤞

Caroline HowardNewbie

asked in Your Phone & SIM.

help needed re piggybacking

I have a lot of data which I hoped my husband could piggyback from. His phone is unable to connect. Are we doing something wrong? He is with EE. Thanks in advance

Graeme WoodyNewbie

asked in Plans & Upgrades.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.I would like any credit in my account refunded please and the direct debit changed to the correct amount.

Stevio777Rookie

asked in Delivery & Returns.

Can I return a purchase made via Mobiles.co.uk to Currys?

Hi I bought my iphone 14 pro thru Mobiles.co.uk Can I return it by taking it into Currys?

asked in Your iD Mobile Account & App.

Can't register as it won't accept my details

I am waiting for my phone and thought I would take a look at the app. I requested my number be transfered when I placed my order so do I have to wait till this happens before I can register in the app as it won't accept my details.

asked in Your Phone & SIM.

Vowifi on non verified phones (WiFi Calling)

This is a question for ID really. I have an Asus Zenfone 10, and previously the 9, and neither is on the list of handsets approved for Vowifi. They both use an almost native version of android. Can they be tested and authorised? Thanks.

trueblue2901Newbie

asked in Your Phone & SIM.

One Time Passcodes

I have had an extremely frustrating time so far with trying to get One Time passcodes through from Bank, Universal Credit, Paypal etc. I bought a new Iphone 14 from Id Mobile on Monday 31st July. and the number ported on the Tuesday. Able to send messages and call fine, but I am still having an issue with getting One Time passcodes through from the above places. It has been extremely frustrating. Have done everything the Live Chat agents havve told me. Issue has been passed to the Technical Team but nothing seems to be getting resolved, 9 days after the number has ported.As you can imagine this is extremely frustrating and I am extremely unhappy that this has not been sorted yet. I ported from EE and had absolutely no issues with getting One Time Passcodes through with them on the same number, so it is obviously an issue with the Port at the Id Mobile End. My frustration is nothing seems to be getting done. No text or email from Id Mobile to say whether the situation will be resolved.

AidansimCivilian

asked in Pay As You Go.

getting pac code

I want to switch my number to a different network but keep my Idmobile contract using a different number. Is this possible?

Steve GillCivilian

asked in Pay As You Go.

My SIM seems to have stopped working but I'm still in credit (PAYG) and have been active within time limits?

My ID Mobile PAYG SIM seems to be inactive.I tried all of the usual things, on/off, airplane mode, cleaning, reinstalling, tried it in other phone etc.But it still seems to be inactive even though my account shows credit and I have sent a text within 30 days. How do I find out if it has been deactivated, ID account site doesn’t seem to show this?

asked in Your Phone & SIM.

Dual SIM only allowing calls marked “business”

I recently switched from EE to iD and got a new iPhone 14 and I’m having huge problems which I think stem from the dual SIM.I don’t need two lines, but regardless, it’s only allowing me to make “business” calls and any number which isn’t already in my contacts I can’t call at all as it automatically selects those to call from the “primary” line and comes up as “call failed”.It’s driving me mad as this is a work phone and a lot of the numbers I call are not my contacts.I’ve spoken to Apple but they can’t help and told me it’s a network issue. Please help!

betamaxbanditCivilian

asked in Coverage & Network.

"We’re fixing an issue with our network in this area"

I switched to ID on the 4th of August from Sky Mobile. I’ve had constant issues getting any data to work, there’s either no internet or it’s ridiculously slow. Confirmed it is the SIM and not my phone by trying it in my friends phone with the same issue.I’ve been checking the three outage reports and it has said there’s an issue in my area for over nine days now. I don’t know if this is really to blame or if the signal just sucks for me in general. A live chat rep told me it was most likely the latter, I’m within the cooling off period so will cancel my contract in all likelihood unless there’s a good reason to be hopeful that there really is an ongoing issue being fixed with the masts? The report states it will post updates but never does, it just updates the timestamp on the message throughout the day. I saw another poster state he/she had that network issue message on their postcode for over nine months so 9 days might be the tip of the iceburg even though it would have been unheard

Mac CapperCivilian

asked in Your Phone & SIM.

cancelling contract

my mum does not know the password she used to make an account on id mobile. we are currently trying to cancel my contract but cannot get into the account to do so. this means we cant cancel it. is there any other way to cancel contracts e.g. calling id mobile themselves?

Joanne MitchellRookie

posted in Your Phone & SIM.

network provider

Hi, i'm new here, is it network three And how do I? Register with three

Joanne MitchellRookie

asked in Your Phone & SIM.

network pr

Hi new here just wondering which provider example 02 or 3 network for deals

Joanne MitchellRookie

asked in Your Phone & SIM.

network provider

Hi, i'm new here, is it network three And how do I? Register with three

Sophia l786Newbie

asked in Your Phone & SIM.

my mobile has arrived its been over 48hrs

My mobile hasnt arrived its been over 4 days now what do I do I need help

lolATIDmobileNewbie

asked in Your Phone & SIM.

Why is my mothy bill around the same price EVEN THOUGH my contract has ended: and mobile has been FULLY paid off, YET, no reduction = rip off???

Genuine question and NOT trolling: Title states it clearly, we purchased mobile for our daughter, a 0% 3 year contract, yet, did not expect to be paying around the same price pcm once contract had ended and handset HAD FULLY BEEN PAID OFF - as per contract, why the same price then?? There is simply NO excuse to why this is practiced, it is a blatant rip off and theft in my/our eyes, as we are still paying for the handset, therefore, you are willingly taking money off us under false pretences, not good, not good at all!!!!! Please let me hear your excuses….

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