My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18805 Topics

A
Civilian
ajohnCivilian
asked in Community Archive

switching from 3 and pac code doesn't work

This will be the fourth account i’ve switched for my family in the past few months so I an familiar with the switchover process and i have not had issues previously. I am trying to complete the switching form, but whenever I do, it says there is a problem with the pac code. I have triple checked everything and nothing works - how can i resolve this? TIA

2
Kash
iD Mobile Employee
1 year ago
Anthony Flack
Civilian
Anthony FlackCivilian
asked in Community Archive

Pac code issues

Trying to sort out my daughters phone and bring her number over I have the PAC code and everything thing else is filled but I get the message  we’ve tried to process your PAC, but there is an issue with the information you’ve submitted please check…… I have checked multiple times  any help with this would be very much appropriated  Anthony  

2
Kash
iD Mobile Employee
1 year ago
Hayley Morgan
Newbie
Hayley MorganNewbie
posted in Community Archive

No network

I have no network on my phone all of a sudden. Is anyone else having the same problem?

1
Kash
iD Mobile Employee
1 year ago
L
Civilian
Leza DundonCivilian
posted in Community Archive

PAC Code

Need PAC vode

1
Kash
iD Mobile Employee
1 year ago
Natalie Taylor
Civilian
Natalie TaylorCivilian
posted in Community Archive

new contract

I have a contract with you and want to add another 

1
Kash
iD Mobile Employee
1 year ago
C
Civilian
cwilson5Civilian
asked in Community Archive

I need a replacement nano sim

I need a nano sim for my iphone 13 pro max. Please could a new one be delivered.

1
Kash
iD Mobile Employee
1 year ago
Tamara Taylor
Civilian
Tamara TaylorCivilian
posted in Community Archive

billing

Has anyone else had issues changing their direct debit date? 

1
Kash
iD Mobile Employee
1 year ago
hackedblockedLA50DU
Civilian
hackedblockedLA50DU
posted in Community Archive

Completely disappointed in IDMobile - Multiple times shared passport + other docs to proved identity - very concerned victim cut off from family and friends by this company

Completely disappointed in IDMobile - Multiple times shared passport + other docs to proved identity - very concerned 

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
SaffythefishNewbie
asked in Coverage & Network

my network is down

My network is down and I have missed out on work today, 

8
Kash
iD Mobile Employee
1 year ago
3
Newbie
3oRUENewbie
asked in Your iD Mobile Account & App

Issues with iD Account and Password Managers

New user. I have registered with the website. I use a password manager, but the damned thing won’t let me access it. The forgotten password option throws up errors … the whole thing is just a poor UX.How the hell do I get back in?

13
Kash
iD Mobile Employee
1 year ago
Carole Birdsall
Civilian
Carole BirdsallCivilian
asked in Community Archive

Historical Call Log

I had an ID Mobile contract and now need to find out what numbers I called on 10th February 2017. I moved from ID Mobile to Vodaphone and from them to Plusnet so no longer have an account. As this is a legal situation is there any way that I can find out the numbers I called on that specific date? I cannot say how helpful any assistance anyone can give me would be appreciated. Carole

4
Kash
iD Mobile Employee
1 year ago
Katie Fernandes
Newbie
Katie FernandesNewbie
asked in Roaming & International

international Charges - Am I PAYG or PAYM

I’m on the sim only £6 per month plan. Can you tell me how much it cost to make international calls to Portugal landlines and mobiles? I’ve looked on the international charges table but not sure if my plan is considered ‘monthly’ or ‘pay as you go’ and there’s a big price per minute difference when calling a mobiles. Thanks!

4
Kash
iD Mobile Employee
1 year ago
M
Civilian
Mavis TaggartCivilian
asked in Community Archive

How do I get a PAC Code when new sim card does not work in my phone

Have moved from Vodafone to iD and ported my number across. Only to find that my phone cannot see the iD network. The phone is a artfone C1.  So I need to get a PAC code but how can I do that if the phone will not work for me to text and receive the code

3
Kash
iD Mobile Employee
1 year ago
D
Civilian
duncan nashCivilian
asked in Community Archive

0300 numbers

Why when ringing a 0300 number and get through all the automated options, just as a person answers does the connection is cut?This happens on every occasion.

5
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
ShelleCivilian
asked in Community Archive

number port issues tried everything

HiPorted number over from voda to iPhone 13 Thursday. I have had trouble with receiving text message and anything with a verification code. I have tried all the ways to get this working off the page and via ID but nothing is working. Im close to cancelling this contract as i am within my 14 days still. Please help someone its driving me nuts. Carphone warehouse are no use either 

2
Mohammed
iD Mobile Employee
1 year ago
F
Civilian
Foz82Civilian
asked in Community Archive

Bad phone connection even when showing 4G/5G

Does anybody experience poor reception even when it’s showing as 4G and 5G? I use my phone for business and can barely take a phone call as I’m travelling around the midlands. The coverage checker shows the areas as good but the reality of it is very different. For reference I’m on an IPhone 13 pro, my colleague is also experiencing the same issues on a different handset so I doubt it’s related to that. Both moved over from EE hoping the signal would be better but it’s absolutely terrible and no idea what we can do about it!

2
Mohammed
iD Mobile Employee
1 year ago
T
Civilian
Toby_r_mCivilian
asked in Community Archive

changed mine about phone

Hi, so I basically ordered an iPhone 14 pro (delivered 16th September) I now want to exchange it for a 14 pro max as I’m not getting on with it. They are currently out of stock until 13th October. is there a way of doing this which means I won’t be without a phone in the process? I’ve been told the only way is to return my current phone and then once it’s processed re-order my upgrade? So i would be without a phone in the process. Thanks 

2
Mohammed
iD Mobile Employee
1 year ago
Angie Bradshaw
Civilian
Angie BradshawCivilian
posted in Community Archive

how do I check what I'm paying for and when my contract expires?

I would like to find out when my phone is completely paid for and how much I’m paying for data? How do I do this?

2
Mohammed
iD Mobile Employee
1 year ago
M
Civilian
MichaeleCivilian
posted in Community Archive

how to change my number after having joined and used an ID number

My wife joined ID a few months ago on a monthly basis, now she would like to keep her old number instead of the new number given to her as she had that number for a very long time.I have obtained a PAC but I am not sure exactly how to do it as she has joined ID already.  Do I register her with the new number and then how do I change?  or do I register with the old number for which I have a PAC?Can you help me? (and my wife?)Many thanks in advance

2
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
SJM1968Civilian
asked in Community Archive

PAC not working

I keep getting this message. We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. I’m sure the info is correct.

2
Mohammed
iD Mobile Employee
1 year ago
Anna Haines
Civilian
Anna HainesCivilian
posted in Community Archive

i have lost my sim card

My phone number is XXXXXXXXXXX can you please send me a replacement SIM card 

1
Nikhil P
iD Mobile Employee
1 year ago
Jamie Goerd
Civilian
Jamie GoerdCivilian
posted in Community Archive

my phone contact

I've received a message this morning stating that I've been restricted due to non payment, which is fair enough. Would there be a possibility that I can set up a promise to pay?

1
Nikhil P
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Royal Mail Strikes 30th Sept and 1st Oct

Royal Mail strikes are planned on 30th September and 1st October.This will delay delivery of iD Pay Monthly SIMs, Pay as you go SIMs and replacement SIMs.For urgent SIM replacements, you can purchase a SIM at one of our Currys stores.  These delays may impact deliveries during, and for some time after strike action due to backlogs created.iD Mobile

620
iD Mobile
iD Mobile Employee
1 year ago
G
Newbie
GulfMacNewbie
asked in Community Archive

Data roaming in France

Right.. I am now ready to cancel my account.There is no help from id mobile at all.I am in France and getting NOTHING from my id sim.WHY??

9
andewhite
Legend
1 year ago
Klightley1
Civilian
Klightley1Civilian
asked in Community Archive

When can i upgrade?

Hi there, I last upgraded in Dec 2019. I've not had any emails or correspondence from ID mobile since then and wondering when my upgrade will be. Can you let me know please.  ThanksKaren 

2
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?