My iD.

Hi, so i am in India for a month or so and I will need to be calling people for my business, cold calling people. I just wanted to ask that I have £45 cap in place so I do not get excessive charges in place but what is included in this does this give me unlimeted call and text or does this work with the £2.40 per minute and once I have used my £45 allowance I cannot get it extended unless I ask it to be done so. Is their a way for me to not pay this £45 cap or should I just use my india number.

Hello, I did some research on iD mobile, and read here, here and here that call forwarding/divert is supported. So I signed up today! However, I cannot get call forwarding to work at all. I am using a Google Pixel 6a, with this month’s software update. I am using an iD mobile eSim. WiFi calling is working, and I have setup voicemail. I can make and receive calls OK, and get 4G/LTE coverage at my location. I’m trying to enable call divert by: Opening the android dialer (phone icon). Opening Call forwarding menu ( Menu icon > Settings > Calling accounts > iDmobile > Call forwarding. The phone briefly shows “Reading settings...” and then shows a forwarding number for ‘Always forward’, ‘When busy’, ‘When unanswered’ and ‘When unreachable’. The number shown ends in 123 (voicemail?) for all options except ‘Always forward’, which shows as ‘off’. I select ‘Always forward’ and enter a phone number (a UK mobile number in the format +44xxxxxxxxxx) and select ‘Turn on’. The phone shows “Reading se

I’ve had a new SIM card and my calls are still saying called failed when trying to call someone

Is it possible to cancel a contract early and start a new one . i got a samsung flip 5 last year but it developed screen issues after 9 months and is now unusable samsung have refused to repair it under warranty saying it has been dropped which it has not. my contract is not up untill november and im stuck using a old mobile which is outdated and im not gettting the benefits of my data allowance

Hi, I've had a message to say I have a 2 GB Hong Kong extra that I didn't order? Any advice?

I recently switched from Lebara to iD Mobile, and I’m using a Samsung Galaxy A9. I can access the internet and send/receive messages without any issues, but I’m unable to make or receive phone calls. However, when I insert my iD Mobile SIM card into an iPhone SE, iPhone 12, or iPhone 14, everything works perfectly, including making and receiving calls, sending/receiving messages, and using mobile data. My husband also uses iD Mobile. When he inserts his SIM card into my Samsung phone, he experiences the same issue, can use the internet and send/receive messages, but cannot make or receive calls. I also tried inserting a Lebara SIM card into my Samsung phone, and everything works fine, including calling, messaging, and using the internet. How can I resolve this issue?

My phone works as normal except I have been unable to make or receive voice calls for over a week?

Hello I paid on 14 and again on 19 Feb this is year for my phone bill any idea why,? I hope I will get answer Last month I asked for any proof of purchase new contract..no answer .I swear if don't help me or give any number speak with human I will not pay any another money you are very unhelpful.i sure if show my question without answer definitely you break terms

I’m travelling to France again this year the last time I was there my phone would only connect to the hotel WiFi and would not work with Roaming can you help?

My son has got a SIM card from iDmobile but has changed his number. All has been working well but we don't seem to be able to register him to use the iDMobile app because the system doesn't recognise the number he is using. Any advice. We need to get this sorted asap so he can view his data usage while in Italy next week.

Hello, I keep receiving every second month an email about an outstanding bill, when I get in to my app or online there is no outstanding bill, where can I see this bill that keeps showing as an outstanding one. Where can I see for which number is that bill? I have also a direct debit set up and I don’t understand why this keeps happening? Daniela

What is the customer telephone number please i need to speak something Regards

I am unable to see any details on my account (app and online), the message is saying, ‘Oops, something went wrong...try again’. It just shows the same message when I try again or reload the page.

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like 1234 etc. What am I doing wrong.

My phone is not on the Internet I'm happy with calls and texts it is a 3g phone so wll be getting a new one if I put my old sim card in the new one do I need to tell you or I'm I ready to go

tried few times to make a post, but it didn’t worked. so i just made screenshot, and it worked straight away

I am not receiving calls on my Google Pixel 6a since porting my old number via PAC I think it's something about the phone diverting calls to the iD number I had for a couple of days when I first joined the network, but I can't fix it Have tried multiple things from the community - turning RSC chats off & on, resetting network settings, clearing cache & storage in various apps, removing the temporary number from my Google account, nothing seems to work Seems like other people have had the same / similar issue but I can't find the right fix. Have spoken to live chat multiple times and that hasn't helped Any help very much appreciated 🙏

Travelling to Florida and needed access to my telephone number whilst there so bought a 10 day Roam Beyond add on. Text message and app confirms purchase. Data roaming switch on , on phone and if mob app. But still no joy!!!

In particular I need to call my car insurance and the only number is an 0344. I know it’s classed as a local call and included when in the uk but what about from Spain? thanks

I’m in uk how do I find out if my unlimited calls contract includes free calls to 0345 numbers?

Hi I'm trying to swap to ID sim only when my current pay monthly ID contact comes to an end in 29 days. I've followed the advice given in the community forum but I don't get the option to swap to a new sim only plan when I click on the “change my plan” button. What am I doing wrong? Do I have to wait until the last day of my current contract (29 days) or will that mean I have to pay for an additional month at my current rate? I cannot find a way to contact ID to sort this out. The chat bot assistant just referred me to links in the community forums.

My last two bills was £20 instead of £5 on the colleague offer my reminder to renew was cancelled so I need my bill credited of £30 as was not my fault.

Hi, bought the Mexico roaming and it's trying to connect to AT&T but keeps being up a stupid login page which then directly gives me this message - paying an already extortionate amount for this to not work is taking this piss - any ideas anyone?? Currently connected to hotel WiFi before someone asks how I'm sending this 😂😂

I would like to chat with someone

Hi, ordered a new SIM for my son last Sunday but hasn't been dispatched and didn't get a confirmation, is it safe to just reorder?