My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18790 Topics

B
Civilian
BentweedyCivilian
asked in Community Archive

roaming doesnt seem to work

I am currently in Europe and thus would suggest to get “roam like at home” and be able to use 4G. Roaming on my phone and the iD app is enabled, however I don’t ever get 4G, and all my phone picks up is E (Edge) or even GPRS. As a result I cannot use my phone at the moment outside of wifi, which is hugely disappointing given the main reason I switched to iD was for the “roam like at home” privileges. I have tried resetting my network settings and turning my phone off and on. Does anyone have any suggestions?many thanks in advance. 

3
Tom
iD Mobile Employee
1 year ago
R
Civilian
RedpunkCivilian
asked in Community Archive

No Sim - Google Pixel 6

I have a Google Pixel 6, bought with ID mobile on the 1st of April and haven't had issues.As of last night, my phone is stating that I have no SIM card and is not connecting to the network. I have not touched the SIM card or had any other hardware issues such as dropping the phone. It happened whilst I was at a large gig and the phone was unable to connect to the network - I entered Airplane mode and when I came back out of it the phone was stating there was no SIM card.Using WIFI I have updated the Android 13 this morning, but that has not resolved the issue. The phone has been restarted and I have followed the steps to reset WIFI, mobile and Bluetooth. This hasn't worked.Thanks, Ethan  

7
Tom
iD Mobile Employee
1 year ago
Rob Mcmahon
Rookie
Rob McmahonRookie
asked in Your iD Mobile Account & App

2 sims going to 1 email address

I have just upgraded my wifes and my phones, the sim is activated on mine but not on my wifes. Both phones are on 1 account (eg: I pay for both) both contracts were sent to my email address. My wife cannot create an account or log in as it keeps saying wrong username/password and even when I got the 8 digit code and attempted to enter a new password I got the message I have used an incorrect symbol (the password/s entered were purely letters and numbers nothing else). In a nutshell I want her sim activated and she wishes to register/login to her account even if it means deleting existing account and starting afresh. I can log in, but I can only see my phone account and not that of my wifes. Finally I have to say how absolutely appalling your customer service is, I cannot speak to anyone, your automated phone system does not address any problems and cuts you off, and your chat bot has the intelligence of a moth, if I had known I was going to have these problems I would have gone elsewhe

4
Tom
iD Mobile Employee
1 year ago
T
Civilian
Tarzanandjane
asked in Community Archive

Bill request of a bill older than 12 months

 I need a copy of my bill from August 2021 please

1
Tom
iD Mobile Employee
1 year ago
A
Civilian
Andy DCivilian
asked in Community Archive

Not receiving calls from Vodafone customers

About 6 months ago anyone I know who has a Vodafone has been unable to reach me. When they call they are directed to a Vodafone voicemail box quoting my number ? I was with Vodafone at one point but ported to ID Mobile a few years ago.

5
Tom
iD Mobile Employee
1 year ago
Georgina Anne Ryder
Civilian
Georgina Anne RyderCivilian
asked in Community Archive

loudspeaker microphone broken

I have had my Motorola edge pro 20 for a year and the loudspeaker microphone has just stopped working. Any advise on how to fix it? 

2
Tom
iD Mobile Employee
1 year ago
Joe Langlands
Newbie
Joe LanglandsNewbie
asked in Getting started with iD.

SIM not delivered

I ordered a SIM, the SIM coud only be delivered by DPD when I was away for work and so now the order has been recalled, I just want my SIM delivered to me ASAP. I do not know why the order was recalled and why DPD didn’t just sent the order to a collection point?

4
Tom
iD Mobile Employee
1 year ago
E
Newbie
Evakate321Newbie
asked in Community Archive

122985864 ID HELP!!!

I received an email to say you want to discuss my upgrade! I was going to £8 a month for 20gb and paid etc and now there is an issue??? And can't seem to get someone to talk to... Very convenient

1
andewhite
Legend
1 year ago
Mohammed Romzan
Newbie
Mohammed RomzanNewbie
asked in Community Archive

how to get 5g working on Oppo Reno 4 5g?

Got another ID sim for daughters oppo Reno 4 5g , moved it from 3 network. Not getting any option for 5g. Have checked the compatibility list but it's not on there. Any options to get updated settings from ID or will this be stuck on 4g network?

7
Tom
iD Mobile Employee
1 year ago
Rob303
Civilian
Rob303Civilian
asked in Community Archive

change number without losing free roaming ?

Hi all, .i need to change my number but am worried it will be classed as an upgrade and cause me to lose my free roaming abroad.would this be the case if i change number ?.​​​​​​​thank you.

4
Rob303
Civilian
1 year ago
Elkie Stewart
Newbie
Elkie StewartNewbie
asked in Community Archive

IP issue

Hi, I'm in England but my location/IP tells me I'm not. Could you correct my location? Thanks. Elkie Stewart 

9
Elkie Stewart
Newbie
1 year ago
Jo Abram
Newbie
Jo AbramNewbie
asked in Roaming & International

Can i use roaming in kenya

I am travelling to Kenya this week and wondered if i can add Roaming to my package for when I am out there - I want to send pictures and videos home via Whats app - is this possible? 

1
andewhite
Legend
1 year ago
Kash
iD Mobile Employee
KashiD Mobile Employee
posted in Community Archive

Archived Responses

@Syed Samad,Do you get any coverage bars? Does it show 3G on the handset?Have you tried the SIM in a different handset? Kash

48
Kash
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Treat yourself to movies, tunes, games and news on iD Mobile

In the market for a new phone, looking for a new SIM deal or someone to a shiny new smartphone? iD Mobile is the place to go. We’ve got top deals that offer bundles of data, as well as unlimited minutes and texts as standard.But now, there’s even more!When you make a purchase over on the iD Mobile website, we’ll throw in up to 3 months free Apple TV+, Music, Arcade and News+. That’s everything you need to keep entertained and up to date everywhere you go – over 70 million songs, 150 games and 300 magazines. So, no matter if you’re an avid podcast binge-listener, drift-racing gamer or morning paper reader, it’s all right there on your phone. So, can you get your hands on it?Easy. After you’ve bought your phone or SIM, you’ll see a link to redeem the offer on the order confirmation page. Don’t worry if you miss it, we’ll also send you an order confirmation email with the same link. We don’t want you to miss out on a great deal, so we’ll send another email around 12 days after your purcha

1070
iD Mobile
iD Mobile Employee
1 year ago
Debbie Lane
Civilian
Debbie LaneCivilian
asked in Community Archive

2 payments taken

Why have you taken 2 payments in the last few days?

1
Tom
iD Mobile Employee
1 year ago
I
Civilian
IanSCivilian
asked in Community Archive

switching bill payer

My daughter has an ID account set up by her mum but she has now moved in with me (her dad). I don’t know the previous log in details etc but need the monthly payments to come from my bank now. Any ideas how I can switch this without knowing log-in details etc? Doesn’t seem to be a way of contacting ID unless I log in to the account - which I can’t do.Many thanks 

3
Tom
iD Mobile Employee
1 year ago
Amanda Henning
Civilian
Amanda HenningCivilian
posted in Community Archive

cancellation

I have been trying to contact ID Mobile customer service for over a month now and getting nowhere. I have 1 x sim only payg that we are trying to cancel; we cannot chat, or access the account as password not know and forgotten password is not working either.So without this cannot contact anyone to cancel. How stupid a system is this. So we have had to cancel the direct debit out of a lack of contact details.With the crazy inability to contact this company to cancel - we are planning to  dispute in court if necessary if id mobile continue to rack up charges.Is there any email address or phone number to reach these jokers on? Or a complaints email address or phone number?

2
Tom
iD Mobile Employee
1 year ago
Ellie Riley
Civilian
Ellie RileyCivilian
asked in Community Archive

Upgraded phone, unable to use services

Hi, I've just upgraded my phone through ID, and I have kept my old phone number, however it has been a couple of days and I am still unable to make or recieve calls. It stopped me from being able to do this 2 days ago, I believe I have set my sim card up as everything else seems to be working, it's just not accepting my phone number. I heavily rely on my phone and not being able to make or receive calls is not good. Any help.would be appreciated.

4
Tom
iD Mobile Employee
1 year ago
K
Newbie
Kazcross1Newbie
posted in Community Archive

serivice not on after paying bill

2 days ago i paid my bill and still no service! I work in care and i need my phone, 

1
Tom
iD Mobile Employee
1 year ago
C
Newbie
Caz6Newbie
asked in Community Archive

data add on while roaming

Hi, I’ve added 3gb of data as my allowance ran out while roaming in Bulgaria.   Please can someone let me know if this add on is valid for roaming as I’ve received a message saying I’ll be charged 10.24/100MB now. Thanks 

1
Tom
iD Mobile Employee
1 year ago
J
Civilian
Jalal2022Civilian
asked in Community Archive

Where's new simcard number?

I received my simcard yesterday within 24 hours of placing the order(which was great ) however I can't find mobile number anywhere on the package at all, this is unbelievable . So where is it ? 

4
Tom
iD Mobile Employee
1 year ago
Samantha Kent
Civilian
Samantha KentCivilian
posted in Community Archive

arrears from my old account, new account.

Messaged I'd mobile to say I have outstanding arrears from my old phone.I have new mobile account which won't let me pay off my arrears, as its on my old phone and I can't sign in because my old phone is dead and I don't use that telephone number.I'm fucked what do I do.Got a final demand letter this morning 

2
Tom
iD Mobile Employee
1 year ago
Tom Findlay
Civilian
Tom FindlayCivilian
asked in Community Archive

monthly rolling to 24 month contract

I currently have a monthly rolling 1 month with iD however want a new phone and want to move to a 24 month contract. I want to keep my existing number, how do I get new contract and keep my existing iD number?

2
Tom
iD Mobile Employee
1 year ago
DarrenCarol
Civilian
DarrenCarolCivilian
asked in Community Archive

Direct Debit Change Facepalm

So, how do you fix this exactly….  

1
Tom
iD Mobile Employee
1 year ago
Finnegan
Civilian
FinneganCivilian
asked in Community Archive

In financial difficulty struggling to pay this month's bill, help?

Have tried to contact through live chat but keep getting the automated “All Agents busy" response, my mobile is my only way to contact anybody including friends and family in an emergency, mental health has taken a huge down turn recently, and the risk of having an epileptic seizure (due to having the condition) due to this is increasing, not being able to call anyone if anything happens is, as you can probably imagine...a very real fearI've recently made a few applications that should help alleviate the financial situation, but these could take up to a couple of weeks to gain any traction. Is there any way you can help, please?

1
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?