My iD.

New sim not working

My account got Hacked 27 December 2024 My Account got deactivated - Without my knowledge Ordered a Sim card 27 December 2024 - Said to have existing phone issued with the SIM card 7 January “Your SIM has left our warehouse and is on its way to you by Royal Mail first class delivery. This can take 2-3 working days, so it should be with you very soon” 9 January Still no sim card - I Cannot not make any calls still Really not happy with Customer service - No one has help me revolve this BIG ISSUE Three times now have been ordered Still no sim card Unable to a a PAC code? Can anyone at iDMobile help me out?????

I have paid the minimum and still have no service and it's been a few days since I paid. The money has left my account and it's not showing on the app and today I got a letter for recovery of the amount.

I'm currently in Italy and checked what data I have left out of my 30gb allowance. I think that t he way it's shown is confusing. What does "39.1/30gb" mean ?? I know that unused data is rolled over, but I know I can still only use 30gb here. I'm sure there must be a better way of showing this ID !

How do I speak to someone from id?

Hello I want to take my old number with me to my id account but I've lost my transaction number. Can anybody help.

I have paid the upgrade fee fora new phone but it can only be ordered from 31/01/2025. I have receipt of payment but no confirmation email. Will I get this nearer the date? It’s a birthday present and I don’t want it to get missed and arrive after.

Need to change my is mobile account address asap

I'm on 1 month rolling contract. I have found that to upgrade I need to stay at least 6 months. How do I end the contract after the 1st month without renewing? Is there a way to disable auto-renew? Or simply ask PAC code and on day 30 move somewhere different? Thank you

Hi, yesterday, my phone stopped ALL outgoing calls saying my plan doesn't allow to make a particular call. I was only calling my office, so all local numbers. Any help pretty please?

I have never been able to login. And now my monthly bill is increasing exponentially I need to see what is happening.

So I purchased a sim only 12 month plan from mobile.co.uk but want to cancel the contract as the signal is terrible. How do I go about doing this? On the live chat it says where did you purchase from and only gives a couple option. Since mobiles.co.uk is apart of curry's I selected curry's website but then it says to call them which I'm sure they won't have any details or idea of my contract

What do I do if I can’t access my ID Mobile account, app and website because I can’t access the email linked to my account? Basically, I got logged out of the Id mobile app & tried to login but it keeps making me re register.

Hello I want to transfer my old number to my id account but I have lost my transaction number and I must have deleted my welcome email. Any help would be appreciated.

Won’t let me call or use mobile data done update to phone and reset and still doesn’t work

I have a contract with ID mobile today since around 4’oclock I’ve been unable to call out I was on the phone and it cut out I then started receiving the user busy message and then soon after, after calling a few times and it saying user busy I got the “sorry your service doesn’t allow calls to this number” all numbers I ring everyday but for some reason it hasn’t allowed me to ring out at all since four o clock my data and texts are all working just not calls

Intermittent and extremely slow data in Ln1 Lincoln area. Three.co.uk service checker says 'we're working on an issue at the moment'. Idmobile customer service live chat keeps disconnecting due to awful signal issues. It's a shame 'customer service' won't reach out to me. They have my details. They could text me or email me. Totally useless. Does anyone know when service will be back to normal? I can't seem to get any help or further details.

Ported number from another provider to ID. 95% successful can make and receive calls showing the ported number. SMS the same However if us RCS then it shows as if Sent from the non ported number. Ho do I fix ?

I'm struggling to use any features of the phone internet when inside a building videos won't play i can't search for anything and when making calls it's all crackerly and cuts out

Hello. I have an ID contract with a Google pixel 8. The phone is 10 months old and the display has started not to work. The phone is still under warranty. I have contacted ID several times and they have not be able to help. Their chat and complaints team are useless. I have been forced to stop the direct debit and pursue legal actions. Avoid this company. It is a scam.

Hi everyone 👋 I'm new to id mobile ! I've seen a lot of complaints on here about coverage but in my opinion please be patient with i know it's frustrating for everyone please believe me I know from my previous network (the best network 11 years running 🤣 what a joke) . I took out a contract in store & because I took it out instore instead of online I was told after there's no cooling off period so I was stuck with a 2 Yr contract (which I bought myself out of ) & I joined id . Before I took the contract out on my previous network I checked on the coverage for my area at the time it said great even the useless article in the store said the signal was great for my area ! Lol lies all of it whenever I had to make or receive a call I had to go outside to the front of my house because when I answered the call inside it cut off ! Customer services were not interested they promised to put in my complaint but it gets ignored I ended up going on the forum complaining about the service 1 of the contributors came back & basically blamed the house for the signal lol omg as if I'm not spending enough money on a bad network I'm getting stupid answers on the forums ! So for nearly 2 years I've had to put up with rubbish service from the SO called best network ! Personally myself I think Id is excellent I have top customer chat help & ppl on here are so friendly & helpful i get a signal i can now use indoors & not only that I took out a contract with a phone OK not a top of the range phone but believe it or not I'm now saving myself a grand total of nearly £50 a month on mobile bill what a saving 😀. So ppl please be patient ( yes its frustrating) OK you may be without a signal for a few days etc but don't forget I was without a proper signal for nearly 2 years ! Keep up the great work all at id customer chat members of the community your all fantastic thank-you 👍

I have a pay monthly contract for 2 years that includes a pixel 8 phone. I am very unhappy with the device and wish to go back to using my old iPhone. Can I sell the pixel 8 or is there a clause in contact saying I cannot sell the device while it is still associated with the contract?

Hi I’ve just switched to iD from Vodafone switch is complete but it’s only daughters phone and I can’t FaceTime her but she can FaceTime me and I still can’t iMessage her on her iPhone it still has the number got given from id before switching but it won’t change any ideas msny thanks

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Can anyone help me get a number for customer service so I can speak to them please