My iD.

Hi, hopefully somebody will be able to help me out. I have recently moved my son’s mobile number over from his previous carrier to iD, as I’ve been using it myself for a while now and am pleased with it. I got the PAC from the previous carrier, set him up with an iD account using his own email address and a password which I’ve got here, gave the PAC to iD and asked for it to port on 12th December (today) and everything seemed fine. The SIM arrived in the post and I put it to one side. I wasn’t able to log into the website or app with his new account prior to today as it wanted an iD mobile number, and I thought I would just have to wait until the port happened before I could log in. The port has taken place today as requested, I’ve put the SIM into his mobile, he has retained his mobile number from the old carrier, and it works fine - he can make/receive calls and use data. But I still cannot log into the website or the app with his account details. The username and password seem to be correct because it says “Success! You're all set, all we need now is your iD Mobile number.” But when I enter the number, his surname and the date of birth it says “Sorry, your details do not match our records”. I’m pretty sure that I’m entering the correct details and have tried it many times but the result is always the same. I’ve tried my own DOB as well as his in case I set it up incorrectly but both dates are rejected. So in brief, I want to log into his account but it won’t let me unless I add an iD mobile number, and when I try to do that it gets rejected. Is there something I’m doing wrong, maybe? Thanks!

Please can someone help, I'm desperate!!!! I'm currently in Thailand and my bank account has been blocked, I need to call my bank but ID mobile isn't allowing calls. The day before I went away to Thailand my phone displayed that I could only make emergency calls, I'm not sure If this has anything to do with it. Please someone help, I can't pay for anything and I can't call anyone!

I sent the iPhone 12 back to I'd mobile with the address

I’ve had this phone only a handful of months from ID. I have always used authentic chargers, such as Samsung and no rip-off cheap ones that are known to cause problems. Yet, suddenly this phone absolutely refuses to charge past 82%. It tells me that charging has stopped to protect the battery, yet I’m using a basic charger from Samsung (this phone did not come with a charger). This is regardless of what cable I use or charger plug. It has had no liquid on it, never used in a steamy bathroom, always kept dry and clean. Has anyone had a similar issue? I’m about to get my data off it and will end up sending back, I think.

Just received my upgraded phone, but still waiting for the samsung smart watch that should have come with it

No phone calls received or ablee to makecalls. i've tried the fixes suggested but they will not install on my phone (iphone 14). i tried the "helpp2 desk who say my details do not match and end the calls.. i have writted to HQ three weeks age- no reply. You have managed to send me texts about payments but that appears to be more important then providing a phone service to a 71 year old pensioner with heart condition , living alone. i am about to resort to contacting consumer organisationnnns and ofcom. All you had to do was transfer the service from EE using my old number. Neither this number nor the temporary one supplied by you are recognised by the webssite. please sort this out as i have been trying to access the seervice since 29th october.

Hi, Is it possible to request a replacement eSIM for a phone upgrade in advance (via Live Chat) - or when you request a replacement, is the existing eSIM disconnected? Trying to minimise downtime and wondered if I could get the QR code ready early. Thanks 😀

since having this phone contract signal has always been a issue everytime i get a important phone call they cnt hear me or cnt understand what am saying then i have to use my partners phone its a joke can i cancel my contact 6 monthd in

I have just moved my number over from Vodafone, my iMessages do not work. I have followed all the steps. However when entering my number into the phone settings it will not save. This needs to be rectified as soon as possible.

account number 12651855. Letter sent from Id asking to pat 43.99 but my account showing a credit of £ 27 .00 see attached bill iD-Mobile-Bill-05-01-2025 (1).pdf

This is infuriating!!! I used to be able to log into my account and now you have locked me out but still happy to take my money!!!!!!

Hi, does anyone know why I get this message when trying to log into the app?

Have a contract SIM from your company and my bill is 8 pounds per month on contract and now today I have seen it's 33 pounds which is unacceptable and when I got this package the data package was 50 GB now they decreased it to 30 GB and other thing is that bill should be 8 pounds and now I can see my bill is 33 pounds which is unacceptable I can't pay more than what is in contract and also there should be a cap on usages and there is no option in your app to put a cap on your usage so please look into it I can't pay that much. Also correct my bill and recent me 8 pounds .

Here is are the problems - Brought new cellar iPad Air (doesn’t have physical sim slot only eSim) Purchased new SIM Only service from ID - This is delivered by way of email with a barcode to load the eSim Installed eSim on to iPad using issued barcode (all automated config loaded) I have cellular service (data is active and working) but can not make or receive calls or Texts (which is the more important bit here) PROBEM NUMBER 1 - I need to be able to receive texts from this service on this device!! I have tried to add the number to my apple ID but this requires a OTP which I can’t receive as the device doesn’t seem to have enabled this - HOW DO I RESOLVE THIS?? PROBLEM NUMBER 2 I have logged onto ID website to register my account, In order to to fully activate I need to enter my Mobile number - (have done this) once done it then takes me to the next page which requires (AGAIN) a OTP - This text is sent to the ID Mobile number for which I have no method of receiving messages for as this doesn’t seem to be working on the iPad… As you can see resolution to problem 1 would resolve the problem 2 - So how do i get my iPad Air to receive Texts for the number associated to the eSim without the challenge of needing a OTP which is sent by Text 🤷🏻🤦🏻

I was paying for my sons ID Mobile phone by direct debit. He left home for university 2 years ago and has since replaced his phone with a new one that he pays for himself. I recently noticed that Im still paying the monthly tariff so obviously i want to discontinue. I cant cancel the contract on line as once i have entered the old number, a text is sent to that phone, which is no longer in use. So i cancelled the Direct Debit but today received a final warning telling me to pay up (or else) There doesn't seem to be any phone numbers that i can speak to someone about this. HOW do I legitimately cancel this phone please? The contract shouldve rtun out over 12 months ago.

Hiya me again, I not long made a post but if you had read it you’d know that I’m totally new to contracts. So I have an eSim contract with iD, of course which is why I’m posting here aha. But I still have my old sim card in which is set as my secondary number as I want to use my old number for my home business to put on social media. Anyway, I got a call earlier and I’m used to some usual spam calls. Now I’m not sure if it’s the same on android phones, but when you have two sims on iPhone, you have this little symbol next to the name/number calling you which is P for primary and S for secondary… Anyway, upon checking this spam call came through on my primary number? What makes this odd is, I haven’t given this number out to no one, not even family yet as I’ve been carrying on using my secondary (old main) number as I have a monthly package on there that is unlimited and I don’t want to waste. I haven’t even used my new number on any sites either yet (such as updating numbers on my emails and whatnot) as I have just got this phone on the 2nd of Dec. I also backed this number on who called me and it is definitely a scam call like I had noted when it called me. I would like to know why my number is already receiving scam calls when I’m the only one who has it. Even my fiancé doesn’t have my new number yet as I haven’t bothered with having anyone change it over just yet.

I switched my DD incorrectly, have now paid my overdue account, but cant now call anyone all calls go to id helpline.

I have noticed that the charge period on my “next bill so far” is the same date range as the “invoicing period” on my previous bill. Surely this can’t be correct? Next bill and previous bill have the same date range, which one is correct?

I’ve just joined ID mobile but have not been asked for my PAC code and have been given a new ID mobile number - this isn’t what I signed up for!

Please can you give me an update on 5G support on this device. This phone does work on 5G, just not with ID Mobile.

I am currently on a pay monthly phone contract which is ending in less than 3 months and I am planning to switch to a SIM only plan when it ends. My contract is in a family member’s name at the moment is there a way to transfer it to my name?

My direct debit was supposed to come out on the 1st and it still hasnt come out

I have searched the forum, and acted on advice with no success. I used a PAC to change number. When I text the original number ( the number I don't want) shows, when I call it's fine. My phone receives calls fine. I have tried resetting. How do I talk to ID mobile about this ? When it happened to my daughter ( Vodafone) she has to be sent a new SIM card out.

I have just changed my plan as an upgrade with ID Mobile, but ID Mobile have provided a new number. I want to keep my existing number and I need to make sure the old contract is terminated as well. Does anyone know what I will need to do? Thanks.

Just got back from Spain and I am unable to make a call to any of my contacts, even my wife who was with me, when making a call it says number not assigned? But all work in the UK, date roaming is on even tried +34 or +44 the only way I can ring my wife is if she rings me then I can call her by using recent calls? And she is on id, same phone same settings and she can make call? 🤷‍♂️