My add-on isn’t working that I have purchased when visiting in Turkey? Why is this? I have checked to see that roaming is on in my phone settings and in my ID mobile account.

Just been to Cyprus for a week and couldn't get any data. My phone being is fine so not that. It was really annoying .

Is there a period of time to wait, in order to claim the freebies from Honor? I received my 400 pro yesterday and the link did not work

I am up to date with my payments but have just been onto my account as all my signal has gone and it says I have an outstanding balance to be paid by 01/08/2025.Why has this happened? My bill is normally paid on 1st of the month but now this. I'm not double paying when everything has been fine.Can someone please contact me to discuss urgently as I need my phone services back on.

I have problem with keep my number - I do everything at website but show me error 

I placed an order for an upgrade on Friday 11/07.It was processed the same day, I was charged for the upfront cost of my new phone and the case that I ordered with it.It should have been delivered a week ago on Monday 14/07My plan has been updated and I am being charged accordingly but I still haven’t got my phone or any communication about when I will get it.When I follow the tracking link from DPD it just tells me that it’s delayed but no further information.I have heard nothing from iD Mobile or DPD about the reason for the delay or if the phone will ever be delivered.I have a friend staying at the moment who was going to help me set up my new phone, I can’t do this on my own so if it’s not delivered in the next couple of days I will have to cancel the phone and the new plan and revert to my SIM only deal.Please respond quickly, if I don’t hear back from you today I will have to cancel.The worst thing is the total lack of co

I currently have a 24mth sim + phone contract. I’m in the upgrade window. Can I swap to a sim only deal now? Or do I need to wait until the 24mths are up?is the phone mine to keep? if I can pick a new sim only upgrade deal today, will my monthly instalments drop notes to the sim only price it do I pay for the current contact AND the new deal during the overlap? thanks. 

Hello I have changed my data plan which is £12 months 100GB data and unlimited calls and messages, but why am I still paying my old bills?why am I still paying £68 for no reason 

Hello! any idea why ice received a message saying welcome to USA when im in spain? I won't be happy if I'm being charged for being in the US whilst in Spain which should be included in my roaming!! Thanks for any clarity on this. 

HOW MANY OTHER PEOPLE ARE BEING SCAMMED BY ID MOBILE.THEY SOMETIMES PUT THE DIRECT DEBIT THROUGH TWICE & I DID ANOTHER CONTACT WITH THEM FOR TWO YEARS BEGINNING OF MARCH SO THE NEXT BILLING DATE WAS APRIL 20th .BUT IM SO USED TO THEM JUST TURNING THE PHONE OFF FOR NO REASON . I MANUALLY PAID THE PAYMENT EVEN THO IT WASNT DUE TILL THE NEXT MONTH, THE VERY NEXT DAY THEY TOOK A PAYMENT THEN ANOTHER ONE 10 DAYS LATER. THEN IN APRIL I GOT A BILL FOR £138 !! TOLD ME I MISSED A PAYMENT IN MARCH . I TOOK A SCREENSHOT OF THE BANK PAYMENT, THEN TO BE TOLD IT WAS FEBRUARY. WHICH WHEN I LOOKED TO SCREENSHOT THAT AGAIN THERE HAD BEEN 2 PAYMENTS TAKEN . THIS WAS A NEW CONTRACT IN MARCH , I WOULD HAVE HAD TO PAY IF THERE WAS ANYTHING OUTSTANDING .. THEY JUST DISCONNECT THE PHONE & WILL NOT PUT IT BACK ON UNTILL YOU PAY WHATEVER THEY SAY YOU OWE. MY DUE DATE IS THE 19 / 21st BUT THIS MORNING  I WOKE UP TO THE PHONE  AGAIN NOT WORKING .THEY DIDNT PUT THE DIRECT DEBIT THR

Hey guys.I’ve been an ID customer for couple of months and it actually hasn’t been the best experience so far. Manchester city centre, Deansgaet Castlefield, East Didsbury near Tesco area... all of them have issues with internet even tho I have full 4g and 5g signal. It actually makes me want to switch to another netwrok, or go back to Three as it seems like it worked much better even tho it’s the same network.Anyone else experiences the same issues?

Still waiting for my data to be increased after agreeing a deal with live chat agent. Currently on 80GB data but should be unlimited. Have the transcript of the deal and told it would be done. Live agent ended chat when I clicked the deal for 80GB and nothing has been adapted since. Anyone else experienced this? Will it be done as burning a lot of time pursuing this. Any help would be more than welcome. Thanks 

I have a eSIM and the 5G works great but when it drops to 4G I have no internet at all, won’t even load up the iDmobile app. I’ve tried all the suggestions I can find other than trying the sim in someone else’s phone which I can’t do.

I have had an ID mobile plan for my son's phone since December and was recieving email bill notifications up until I decided to join id mobile too a few months ago. I have both plans on my id mobile app but only ever receive a bill notification for my bill now not my son's. This is especially frustrating since he failed to tell me he was out of data on holiday and ran up a £112 bill! I have raised it multiple times with ID and still getting no resolution. Yes I know I can look on the app for the bill amount and date  but he email notification is there for a reason, to prompt me to look in the app and ID mobiles preferred way of billing. The email address and settings are correct in the app. 

I have used ID mobiles wesbite to alert them that the phone they sent me doesnt work properly but never heard anything back. I cannot find a number to call them. Phone is awful. 

I have recently took out a new plan and kept an old number however when I try to add this plan to my existing account it says the details aren’t recognised, both the original id number and the number I transferred. Has anyone else had this concern?

Hi is there any chance I can upgrade my monthly deal to £7 for 40gb please ? I have seen this on uswitch

my sim does not have any data, when not on wifi. It’s not the phone as other sims work fine in the phone.  I have reset phone and network settings. 

Hi there, I’ve upgraded to iPhone 16 Pro last month and received money for my trade-in phone on 9th of July. I was expecting to receive an additional, promotional £100 and have a reference number which was provided when I filled out the form before sending my trade-in phone.  Can you please review and let me know what’s going on with this promotional payment?  Thanks,Olegs

I have unrecognised payments on my account 

Is anyone having the same problem while at home I don't have any network coverage can't make calls or text even no WiFi calling this has been happening since last Friday? 😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤

Hi is there still no cap on roaming in ID mobiles list of roaming free countries? I read a post a couple of months back that said the 30gb limit was not applicable until further notice? 

I read recently that there’s no cap on data usage whilst abroad if your in one of the roam free country’s even though it states there’s a 30gb cap on the app. Is this still true or has it gone back to the cap of 30gb?

When I text my email address is coming up on peoples phones not name or number.also in mobile service in settings, I have Charleen’s iPhone account and primary, if I’m on one of them (can’t remember which) I can’t make calls!! Please help me!!!!

We have unlimited data, text and call. i thought roaming charges are included in the plan, so even if in the USA because we have unlimited, we are covered?