I'm terminally ill and to remember me I suggested to my husband that he take over my phone number after I've gone so he will think of me every time he uses the phone.He thought it was a great idea. Is this something that can be done?

Hi there,I received a text message to say new SIM has been activated but I have not requested a new SIM.  Now I have no phone signal and can’t receive text messages or calls even when connected to Wi-Fi. Regards, Simon

I just switched to ID eSim pay as you go but can’t see anywhere how I can keep my number, is this automatic?

For the second time this year I am unable to use my phone abroad. Last time in Denmark, this time in Netherlands. I have checked all settings/roaming and APNs are correct.  What else can I do? It's very frustrating as I'm.noe here for two weeks.

Hello ID I bought a add on for roaming as I am away in turkey. Spent 35 pounds on it and haven't been able to us it once. Can you sort this out for me please or take the money off my monthly package or a refund please. I need to get back in contact with home. I will be leaving ID on the 24th when my contract is up because I've had nothing but trouble with you. 

Hardly able to make callsOnly Face time or voice calls on face time facility. any ideas on a solution?

My bill is payed but still saying emergency calls only why

Please send a log of my most recent chat with Sisanda. 

For the last 10 years I have had an ID mobile account where my son is the user of the phone.  As he is now 20, I want to keep the account but would like it in his name and with his bank details. how do I do this?  I would rather not close account, but will do if need be.

For the last 10 years I have had an ID mobile account where my son is the user of the phone.  As he is now 20, I want to keep the account but would like it in his name and with his bank details. how do I do this?  I would rather not close account, but will do if need be.

I received a text to say new sim activated and then lost signal. Can’t make/receive phone calls or texts. 

My contract ends tomorrow and have selected a pay monthly, Sim only plan (which my ID app now displays). Do I have to physically cancel the contract plan or will it cancel automatically and I continue as normal with my same number??

while using ID app looking for an upgrade phone deal I was blocked and now I am unable to get back to the app. 

Hello!I found out the amount I’m paying to ID Mobile Limited, is not recognizable! Started £19.99, now £23.77! I thought I’m paying off a mobile phone but it’s not! What is this payment? Can’t recognize! Help me, to contact someone who can tell me what is this payment!

I wanted to cancel my phone contract and return it

My sister doesn’t have her own bank account but has an email address. My self I’m already an ID account holder with one mobile number in my account. How should I go about creating an account for my sister? If I create her account under her email address and name, will I be able to pay her bill monthly with my own bank account?

I switched from Vodafone to ID mobile, the switch says it is complete, but I have no 4g /data coverage. When I look on what network I’m on it still says Vodafone, but I have been disconnected from them. How do I get the network to transfer? I have tried activating the Sim, but it says it’s active. I have switched the phone off completely, I have waited more than 24 hours to see if it was just going to take time. Still not changed. Any advice would be appreciated. 

I don’t know how to resolve this issue as the only thing that happens when I enter all the details is an error message prompting to check if the details are accurate. What should I do?many thanks in advance

My son's Sim was blocked but I keep paying for the subscription,  I need to cancel it but it's still blocked and I cannot add it on my app

On the app and website it is asking me to add a number, despite having logged in many times before and having made updates to my account. Most recently this was to add data allowance in May 2025. Now it won’t let me access the account for my number and when I add the number I get the error 'Sorry, your details do not match our record’. Please help

No signal indoors even when standing at the window .I came from the three network which I had signal on so WHY do I have no signal on id ???Using a Samsung s25 ultra postcode is NE324SD 

I thought I’d post here to see if anyone else can help or offer any sort of advice on this headache.I ordered a new contract for an iPhone 16 on the 1st July, it was dispatched the same day, but the next day DPD emailed to say they had my parcel and would send me a time slot for delivery… but they simply never did. The next morning, I checked the tracking again and it said my package was undeliverable and to contact Currys/ID Mobile for further advice.So, to reiterate, this was not a case of me having missed the delivery, or it being left with a neighbour/safe place and going missing. DPD never attempted delivery. It never left their depot.I contacted ID Mobile on the 3rd to raise the issue, and was told someone would contact me within 48 hours to sort things out. No one did.I contacted them again 6th July, and was once more told to wait 48 hours for someone to contact me. No one did.I contacted them AGAIN on 8th July. This time I was told they wou

Hi,  I've been with ID for 18 months and my end of contract can't come quick enough, I can barely use my phone for calls, internet etc. phone states connected to 4g but with only 1 or 2 bars!!! Been to London and wouldn't work, been to Edinburgh and wouldn't work yet just spent 10 days in Turkey and bought an add on and it work like never before... perfect over there!!! Can I cancel my contract due to ID not providing me a usable service??

Hi I need to apply for a payment holiday due to moving house. I haven’t had internet installed yet so have needed to buy data add ons. Can someone contact me to arrange this if possible. Thanks 

I am a new customer and I am going to Spain and Italy  for 6 weeks.I have unlimited calls and 30g of data. If I call local numbers from Spain to Spain are they  unlimited? Moreover if I call other numbers in roaming free european destinations from a Spain (I.e. to Italy) are they unlimited free?thank you R