My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18789 Topics

James Allen
Civilian
James AllenCivilian
asked in Community Archive

account suspended after late payment

I missed a payment (fully at fault of course, but really inefficient and not helpful that direct debit doesn't work) but I payed it off as soon as I was alerted I missed a payment, and it's been over 24 hours and phone calls, texts and data STILL is not working. I've already tried restarting my phone / using flight mode etc. Contacting ID is borderline impossible!! Please can this issue be resolved asap, thank you 

1
andewhite
Legend
1 year ago
Gemma James
Civilian
Gemma JamesCivilian
posted in Community Archive

turn off adult content

Hi I want to turn of my adult filtering please I’ve tried switching it off but it’s still not working. Thanksn

1
Kash
iD Mobile Employee
1 year ago
Charlotte Silva
Civilian
Charlotte SilvaCivilian
asked in Community Archive

I’ve lost my sim and cant find a way to get a new one

Hi,I’ve recently lost my phone which had my SIM card in it. We went to apply to get a new one but realised we had never registered my number or made an account, and we couldn’t make a new one as you need to Verify through your phone. Does anyone have any suggestions on how I could either cancel it or get a new one without the phone on me?Thankyou :)

1
andewhite
Legend
1 year ago
Oliver David
Civilian
Oliver DavidCivilian
posted in Community Archive

please unlock account

I missed a bill payment, so account was locked. I’ve paid now, so please can you unlock my account?

1
andewhite
Legend
1 year ago
Leighton Bishop
Civilian
Leighton BishopCivilian
posted in Community Archive

talk to a person

Please message me back urgentlyquery regarding payment 

1
andewhite
Legend
1 year ago
Niamhfenner
Civilian
NiamhfennerCivilian
asked in Getting started with iD.

Data/Calls/Texts not working

I just got this phone on the 29th January. I kept my old number and did the PAC transfer procedure and waited a few days for this to work but I still don’t have my number and my calls texts and data on this phone aren’t working. I have a new sim in this new phone so I haven’t used up any services. I tried flight mode, turning it on and off again, taking the sim out and putting it back in and nothings working. I received the phone over a month late after my first one got lost in the post and I’m currently paying for a phone I can’t use so I’m very unhappy 

8
Mohammed
iD Mobile Employee
1 year ago
Clare Herriot
Newbie
Clare HerriotNewbie
asked in Community Archive

30 rolling, can I keep my sim

My Mum wants to change to 30 day rolling sim only contract. Can she keep her own sim, number and anything stored on that sim?

7
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
SamantharushworthCivilian
asked in Community Archive

loyalty refer a friend

You are promoting refer a friend... I registered today and when I sent the link to a friend the link says it expired in April 2022???Is this ID'S way of getting new customers without committing to the loyalty payouts???False advertising at minimum surely??

1
Mohammed
iD Mobile Employee
1 year ago
Mitchell Porter
Civilian
Mitchell PorterCivilian
posted in Community Archive

no sim card

I haven’t received my SIM card yet a week on from ordering  

1
Mohammed
iD Mobile Employee
1 year ago
Imre Dave Demko
Newbie
Imre Dave DemkoNewbie
asked in Leaving iD

cancelling id contract

Hello, I bought a mobile phone 3-4 years ago with ID mobile contract. Unfortunately I didn’t use the SIM card at all, and I don’t know every details already, so I have to cancel it as I wrote I didn’t use the SIM card.  I didn’t find a phone number to ask a cancellation and also I can’t use the chat as I don’t know my account details too.Also I accidentally deleted the direct debit, and I started receiving a letter from CARS. What can I do? Rebecca

7
Mohammed
iD Mobile Employee
1 year ago
K
Civilian
Karen MarksCivilian
posted in Community Archive

ordering a sim only

Hiya, I just upgraded my phone and planning in keeping my current phone as I'm giving it to my elderly mum. I was wo daring does this phone getting blocked because I ordered a new phone and can I order another sim with out my one changing as I want to order my mum a sim onto of keeping my sim nowThank you

1
andewhite
Legend
1 year ago
Jazmin Tamara Pinner
Civilian
Jazmin Tamara PinnerCivilian
asked in Community Archive

order

Ordered a phone iphone 11 has it be3n qccepted 

1
andewhite
Legend
1 year ago
Hani Monawar
Civilian
Hani MonawarCivilian
posted in Community Archive

billing problem

Hi Id mobile,  It has appeared to me that I am getting billed the wrong amount in recent months. I have not added any add ons during this period of time and would like to go back to paying the amounted I wanted to pay, thank you for your time :)  Ps September was the time I first changed phones 

1
andewhite
Legend
1 year ago
Ian Roberts
Newbie
Ian RobertsNewbie
asked in Community Archive

random calls

Today I received 30 calls saying I had calkedcthem but phone shows no outgoing calls. The number seems to have been compromised. Can you help? This us really annoying. Can I change my number ASAP. Please send me details as I can't launch live chat. 

6
andewhite
Legend
1 year ago
J
Newbie
JeweldaleNewbie
asked in Community Archive

No Car Data Connection in France

HiI have a ID Mobile SIM in my car to provide a data conection for my car systems. This worked perfectly well in the UK until I arrived in France. I now can’t get a Data connection which stops me getting live traffic information etc. I have checked on the ID Mobile App and roaming is switched ON on SIM settings.I have checked the settings on the car network and I have the following but think some of the settings are wrong because they are blank ?Network Settings: 3 UKNewwork Provider: Orange FData Roming:          ONAccess Point Name:  three.co.ukUsername:                  BLANKPasskey:                     BLANKAuthentication:            NormalThese are the only settings I have and I have tried removing and reinstalling the SIM card with no joy.I have no other phone that takes the full size SIM so can’t check the SIM in a phone.Please can someone advise of a solution ? CheersMark

1
andewhite
Legend
1 year ago
L
Civilian
LilaT8Civilian
asked in Community Archive

phone has been hacked

I have just received a text saying I asked for my PAC code. I didn’t do this. Please help this is urgent I think someone has hacked my account. 

3
andewhite
Legend
1 year ago
Phil Sharkey
Civilian
Phil SharkeyCivilian
asked in Community Archive

SIM card not working

Hi, I’ve just upgraded my phone and used the ID App to switch my SIM to the new one which came with the phone.  Unfortunately when I put the new SIM in the new phone, it says “No SIM”.  I’ve been through all of the standard procedures on your website.  Please can someone assist?  With the transfer from my old system, my old phone is no longer working so I effectively phoneless!

2
andewhite
Legend
1 year ago
Francis Anderson
Civilian
Francis AndersonCivilian
posted in Community Archive

ported number

Hello, I recently ported my number but when I text someone they receive the message from my temp number and not the number I need it to be 

1
andewhite
Legend
1 year ago
T
Civilian
Tripta79Civilian
asked in Community Archive

Where is my SIM card?

I ordered my SIM only 4 days ago and it said it would arrive within 3 days. I go abroad tomorrow and really wanted it set it up before I went away. Can someone explain to me please? I haven't even received an email from DPD stating it's been dispatched!!!!

7
andewhite
Legend
1 year ago
A
Civilian
Anthony WatkinsCivilian
asked in Community Archive

S22+ Camera Failed Message

HiI had  a new S22+ delivered last week. Every time I try and activate the user facing camera i get a ‘Camera Failed’ message and the camera app shuts.  I have looked the the Youtube articles on this subject and have cleared the cache etc but cant get it to change. Can anyone help me? RegardsAnthony

2
A
Civilian
1 year ago
A
Civilian
AL41Civilian
asked in Community Archive

USA Roaming not working

In USA. No roaming. Can detect networks but not connect. Roaming is enabled on my account. Tried off & on (obviously!), reverting to 3G and 2G and tried manually selecting carriers. Any ideas? Thanks.

8
A
Civilian
1 year ago
S
Civilian
snefflerCivilian
asked in Community Archive

iD SIM stopped working in the USA

I have been in the USA for about 2 months, previously my SIM was working for phone calls and texts (I disabled roaming data on the phone, as I don’t need it).Recently it has stopped working - it shows no signal everywhere, and cannot join any mobile networks. Previously it automatically joined AT&T - now they are all marked “forbidden”. I have tried using the SIM in a different phone, which shows the same problem. That other phone works for a different UK SIM from another network, so I am pretty sure that my iD SIM card is at fault.My account is paid up. International and Roaming features are both still On. Are there any additional troubleshooting steps I can try?

4
A
Civilian
1 year ago
P
Newbie
POV7Newbie
asked in Community Archive

Data Roaming

I am new to ID mobile last week.Just checked my plan and I have exceeded my plan limits.Even though I have unlimited data.Normal bill is £45 and bill already up to £85It states 4mb roaming at £41Any ideas

3
Kash
iD Mobile Employee
1 year ago
Andrew Plant
Civilian
Andrew PlantCivilian
asked in Community Archive

Upgrade

Hello, where do I find out if I have been upgraded. I reckon to have done everything required but I have received no confirmation. Thanks

1
andewhite
Legend
1 year ago
Emma Carlisle
Civilian
Emma CarlisleCivilian
asked in Roaming & International

Travelling to Turkey

Can u use inclusive roaming in Turkey? 

8
andewhite
Legend
1 year ago
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