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Question

cancel contract within 14 day cooling off period

  • July 23, 2026
  • 3 replies
  • 21 views
M
New Contributor

Good Afternoon 

 

I recently renewed my payg sim which had expired. I wasn't aware that I was being tied in for 2 years.

 

Please can you cancel this as I'm still within my 14 day cooling off period.

 

I have no plans to leave ID mobile I just don't want to tied down for 2 years

 

Kind regards

 

Mike

3 replies

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • July 23, 2026

Hi ​@Mikeoh84 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
New Contributor
  • Mikeoh84
  • Author
  • New Contributor
  • July 23, 2026

My response had been truly shocking. 'Spoken' to 2 people who didn't reply to my query and back to square 1. All I want to do is cancel the new payg contract as I wasn't aware it's a 24 month contract 

Gemma M
iD Mobile Employee
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  • Gemma M
  • iD Mobile Employee
  • July 24, 2026

Hi ​@Mikeoh84,

 

We can see that we're already assisting you via private message, and we'll continue to support you there to avoid duplicating any troubleshooting or updates.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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