cancel contract within 14 day cooling off period

3 replies
43 views

Good Afternoon

I recently renewed my payg sim which had expired. I wasn't aware that I was being tied in for 2 years.

Please can you cancel this as I'm still within my 14 day cooling off period.

I have no plans to leave ID mobile I just don't want to tied down for 2 years

Kind regards

Mike

returns

Hosai W

iD Mobile Employee

Hi @Mikeoh84

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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M

Mikeoh84Author

New Contributor

My response had been truly shocking. 'Spoken' to 2 people who didn't reply to my query and back to square 1. All I want to do is cancel the new payg contract as I wasn't aware it's a 24 month contract

Gemma M

iD Mobile Employee

Hi @Mikeoh84,

We can see that we're already assisting you via private message, and we'll continue to support you there to avoid duplicating any troubleshooting or updates.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.