Skip to main content
Question

cancel contract within 14 day cooling off period

  • July 23, 2026
  • 2 replies
  • 7 views
M
New Contributor

Good Afternoon 

 

I recently renewed my payg sim which had expired. I wasn't aware that I was being tied in for 2 years.

 

Please can you cancel this as I'm still within my 14 day cooling off period.

 

I have no plans to leave ID mobile I just don't want to tied down for 2 years

 

Kind regards

 

Mike

2 replies

Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • Hosai W
  • iD Mobile Employee
  • July 23, 2026

Hi ​@Mikeoh84 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
New Contributor
  • Mikeoh84
  • Author
  • New Contributor
  • July 23, 2026

My response had been truly shocking. 'Spoken' to 2 people who didn't reply to my query and back to square 1. All I want to do is cancel the new payg contract as I wasn't aware it's a 24 month contract 

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement