Hi ​@PMNicola, 

We're sorry to hear that you're having difficulty accessing our Live Chat service.

If you require assistance via Live Chat, please click on the link below and follow the on-screen instructions to connect with an advisor:

https://www.idmobile.co.uk/live-chat

If you continue to experience issues accessing the service, please let us know and we'll be happy to advise further.

Owethu