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How can I add my PAC number after buying a pay as you go esim card

  • April 1, 2026
  • 1 reply
  • 12 views
R
Community Member

Hi, I don’t know where to add my PAC number. I have bought a esim pay as you go card and now I have received the esim card on my email to install it but I don’t know if I have to do the switch before. And how do I do it?

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 1, 2026

    Hi ​@Rocio,

     

    Thanks for your message.

     

    Kindly note you can provide all the required information to us, and we will be happy to help with processing the transfer.

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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