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i took out this contract for my daughter she has now taken out her own contract so want to transfer the number but its saying i am gong to be charged £153 ecen thouhh she is staying with ID can you help please

  • July 11, 2026
  • 1 reply
  • 5 views
B
Community Member

I have a pay as you go contract but the phone is used by my Daughter, she is now old enough to have her own phone so has taken out a separate contract with you.  She wants to transfer the number to her new phone but when the PAC code was requested it said I would be charged £153. As she is staying with ID I don’t think we should be charged.  I am also happy to be given a new number on my pay as you go contact as I can allocate that to my son…

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 11, 2026

    Hi ​@Beckster69,

     

    We're sorry for the confusion.

     

    Unfortunately, iD Mobile doesn't support internal number transfers, so it's not possible to transfer a number from one iD Mobile account or plan to another. This is why the process isn't as straightforward as transferring between different networks.

     

    We'd recommend contacting our Customer Service team via Live Chat to discuss the options available for both accounts. They'll be able to review your situation and advise on the best way forward.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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