if i want to stop my contract and move to pays as you go how it that done

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If i want to stop my contract and move to pays as you go how it that done

K

Kwanele Z

iD Mobile Employee

Hi @Germainepoole,

Thank you for your message.

Kindly note, the sole circumstance under which we transition an account from a 24-month contract to PAYG (Pay As You Go) is when a customer has recently entered into a contract and is still within a returns window period, and they express a desire to return the phone. In such cases, we can facilitate the return process, and subsequently, the contract will be converted to a PAYG arrangement.

Thanks.

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