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Community Member
July 5, 2026

just want to speak to support!!

  • July 5, 2026
  • 3 replies
  • 26 views

Why is it so difficult to find support from ID? I just want help to end my contract and take my number to sim only. I’m going round in circles. It’s making me mad!!

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 7, 2026

    Hi ​@Kaka_t,

     

    We're sorry to hear you're finding this frustrating.

     

    Unfortunately, this isn't something we're able to assist with here. If you're looking to move from your current contract to a SIM Only plan while keeping your number, our Sales team will be able to go through the options available with you.

     

    You can contact them via Live Chat, or by calling 0800 049 0250.

     

    We apologise for the inconvenience and appreciate your patience.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    July 15, 2026

    Where is live chat it is not clear

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    July 15, 2026

    Hi ​@clintscott,

    Please accept my apologies for any inconvenience caused to you in relation to the issues received.

    You can start a live chat using the link https://www.idmobile.co.uk/live-chat

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.