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Latest Bill Not Downloading

  • 1 February 2024
  • 1 reply
  • 143 views

Hello

Got anm email telling my latest bill was available.

I have tried firefox, edge & chrome and none of them will open any of my bills

What have you done?

 

 

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Best answer by Lauren 1 February 2024, 17:17

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Hi @John Woolliscroft, welcome to the community!

There is a known issue with some customers currently being unable to download their pdf bills. Many apologies about that. We’re working on a fix as soon as possible. More information on this can be found via the community post linked below:

🚨 Customer Update: PDF Bills cannot be viewed. | Join the discussion, ask questions, share advice. (idmobile.co.uk)

-Lauren

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