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leaving Id mobile

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Hi!

My rolling- over contract will renew in 6 days.

I want to leave your network and have a question- untill which date will I be able to use this number?

disconnection

Marquerita TAnswer

iD Mobile Employee

Hi @VictoriaDowuona.

Thank you for your post. I am sorry to learn that you would like to leave.

Here are your options to cancel:

1. You can cancel with a STAC code to cancel immediately without keeping the number. You will have to provide the STAC code to any other network that you are with besides iD mobile. If you do not use the STAC code the account will stay active. Please do not choose this option if you are not able to provide the STAC code to a different provider.

2. You can cancel with a PAC code to transfer the number to a different network.

3. You can have a 30-day disconnection and still use the service until the contract disconnects after 30 days.

If you would like to have any of these implemented on your account, please contact our Live Chat team directly via: https://www.idmobile.co.uk/live-chat, they would be happy to assist.

Thanks,

Marquerita

The iD Mobile Team

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M

Michael Z

iD Mobile Employee

Hi @Meliar

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

harman

New Contributor

Hello!

Hope you are well!

I am planning to leave my contact with ID mobile, as I'm looking for something cheaper. Who can I contact?

Hosai W

iD Mobile Employee

Hi @harman,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

V

VictoriaDowuona

New Contributor

Can I chat to someone about leaving id pleas

Marquerita TAnswer

iD Mobile Employee

Hi @VictoriaDowuona.

Thank you for your post. I am sorry to learn that you would like to leave.

Here are your options to cancel:

1. You can cancel with a STAC code to cancel immediately without keeping the number. You will have to provide the STAC code to any other network that you are with besides iD mobile. If you do not use the STAC code the account will stay active. Please do not choose this option if you are not able to provide the STAC code to a different provider.

2. You can cancel with a PAC code to transfer the number to a different network.

3. You can have a 30-day disconnection and still use the service until the contract disconnects after 30 days.

If you would like to have any of these implemented on your account, please contact our Live Chat team directly via: https://www.idmobile.co.uk/live-chat, they would be happy to assist.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

Barret101

New Contributor

I am in my final month, have paid bill which takes line rental up to the day before the two years. But PAC says there would be a payment due. I would expect this to be £0

Marquerita T

iD Mobile Employee

Hi @Barret101.

Thank you for your post, and I’m sorry for any confusion about the amount shown with your PAC.

Your charges continue until your PAC has been processed and your account has been disconnected, because we don’t stop providing services before that point. This means a payment may still be due for the period between your last paid date and the disconnection date.

Thanks,

Marquerita

The iD Mobile Team

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B

Barret101

New Contributor

But I have already paid for services between 20th October and 19th November on my October bill. This is why it is confusing

Gemma M

iD Mobile Employee

Hi @Barret101,

If your contract has already ended, the amount shown alongside the PAC is often just an estimate. This estimate is calculated from the date the PAC is requested up until the PAC expiry date.

If your minimum term has already finished, the actual charge will usually relate only to any remaining line rental up until the date the PAC is used. In other words, the sooner the PAC is used, the lower the charge will be.

If your contract has not yet reached its end date, the estimate may include any applicable early termination charges.

As you've said you're in your final month and have already paid a bill that takes you up to the end of the two-year term, it may simply be that the estimate hasn't yet reflected the contract end date. Once the PAC is used and the final bill is generated, the position should become clearer.

If you'd like us to take a closer look at the dates on the account, please contact our Live Chat team: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.