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Community Member
Samisean
Community Member
Jun 25, 2026 3:31 PM UTC
Question

need a PAC code

Hi. My wife had an existing pay as you go monthly sim. She is getting a new phone through car phone warehouse. She would like to cancel the pay as you go sim and have a PAC code sent. She will remain with ID mobile on her new 2 year contract. ThanksĀ 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 26, 2026 12:22 PM UTC

    Hi ā€‹@Samisean,

    Ā 

    Thanks for getting in touch.

    Ā 

    If your wife would like to cancel her existing SIM-only plan and request a PAC code, she'll need to contact our Customer Service team directly via Live Chat, as we'll need to speak with the account holder before making any changes.

    Ā 

    They'll be able to provide the PAC code and discuss the best way to manage the switch to her new plan.

    Ā 

    Regards,

    Ā 

    Gemma M

    The iD Mobile Social Media Team

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