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Question

neeed help now !!!!!!!!!!!!!!!!

  • May 28, 2026
  • 1 reply
  • 13 views
R
Community Member

so i put £20 on my acount through the mobile id app ready to reniew my bundle at 11.59 tonight and for some reason my calls did not work earlier and ive looked on my app and ive lost £2 of credit , so ive gone to add another 5 and tried to get on bundles to auntamaticly reniew and its asked me for my last name and date of birth and number and its saying its wrong , ive gone on the actuall website and thats just as bad please help !!!!!!!!!!!  

    1 reply

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • May 29, 2026

    Hi ​@Reece 12349493949,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.


    Thanks,
    Hosai

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