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Active Contributor
Grahamplews
Active Contributor
October 7, 2026
Question

new sim hasn't arrived

I have recently ordered a new SIM for pay monthly. The SIM has been delivered to another address and I am unable to retrieve the SIM card 

 

Can you send out another SIM card please 

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 9, 2026

    Hi ​@Grahamplews,

     

    I’m sorry to hear that your SIM card has been delivered to the wrong address and you’re unable to retrieve it.

     

    Please contact our Live Chat team, who can check the order and arrange for a replacement SIM card to be sent to you.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    GrahamplewsAuthor
    Active Contributor
    October 9, 2026

    I did that yesterday and it wasn't as easy as you make it out to be. It can't be hard for someone from ID to send another SIM card.

     

     

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 11, 2026

    Hi ​@Grahamplews.

     

    I am sorry for the difficulty you experienced trying to contact us directly so we can arrange a replacement sim directly to your home.

     

    Alternatively, you can get a replacement sim from your nearest Currys store at no extra cost.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    GrahamplewsAuthor
    Active Contributor
    October 11, 2026

    I don't drive and the nearest Currys is miles away

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 13, 2026

    Hi ​@Grahamplews,

     

    No problem. If you're unable to get to a Currys store, our Live Chat team can arrange for a replacement SIM to be sent out to you.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to discuss the replacement options available and get this arranged for you.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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