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Active Contributor
Grahamplews
Active Contributor
October 7, 2026

new sim hasn't arrived

I have recently ordered a new SIM for pay monthly. The SIM has been delivered to another address and I am unable to retrieve the SIM card 

 

Can you send out another SIM card please 

    6 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    October 7, 2026

    You can get one from any CURRY’s🙂

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    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 9, 2026

    Hi ​@Grahamplews,

     

    I’m sorry to hear that your SIM card has been delivered to the wrong address and you’re unable to retrieve it.

     

    Please contact our Live Chat team, who can check the order and arrange for a replacement SIM card to be sent to you: https://www.idmobile.co.uk/live-chat

     

    Alternatively, if you need a SIM sooner, you can collect a replacement iD Mobile SIM free of charge from your nearest Currys store.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    GrahamplewsAuthor
    Active Contributor
    October 9, 2026

    I cannot get to a Currys can someone not send a new SIM 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 11, 2026

    Hi ​@Grahamplews.

     

    Can you please reach us directly through our Live Chat channel so we can arrange this for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    GrahamplewsAuthor
    Active Contributor
    October 11, 2026

    I have and they have sent me here. What a stupid system 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 13, 2026

    Hi ​@Grahamplews,

     

    I'm sorry for the frustration this has caused.

     

    Unfortunately, we're unable to assist with replacement SIM requests through social media. To arrange for a replacement SIM to be delivered, you'll need to contact our Live Chat team.

     

    Alternatively, if you're able to, you can collect a replacement SIM from your nearest Currys store.

     

    You can contact Live Chat here: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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