Community Member

switch from three to id with pac code thanks

1 reply
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Hello,

I have recently submitted a switch to id mobile from three but there was nowhere to add my pac code on checkout.

how am I able to add this to my account as I haven’t received my SIM card yet.

thank you

Owethu M

iD Mobile Employee

Hi @Clarkeusa,

There’s no need to worry with iD Mobile, you can only submit your PAC code once you have received and activated your new SIM card. This is why there was no option to enter it during checkout.

📱 Once your SIM arrives, here’s how to switch your number in the app:

Insert and activate your new iD Mobile SIM
Open the iD Mobile app and log in
Go to the Plan section
Select Switch to iD
Enter your PAC code from your previous network
Choose your preferred transfer date
Submit the request

📌 Important information

Your PAC code is usually valid for 30 days
Your old number will transfer across once the switch completes
During the transfer, you may temporarily lose service for a short period this is normal

If your PAC expires before you’re able to use it, you can simply request a new one from your previous provider.

If you need any help once your SIM arrives, please let us know and we’ll be happy to guide you through the process.

Owethu