What happens if I don’t pay my bill?

If you don’t think you can make your next payment, please chat to us as soon as possible, we’re here to help:

If you don’t pay your bill and you haven’t talked to us about it, we’ll contact you by SMS, email, and by letter. If we don’t hear from you, we may have to:

• Leave your outbound iD Mobile service restricted.
• Notify credit reference agencies that you’ve missed payments - this information can be used by other lenders and will affect your credit rating and ability to gain future credit.
• Pass on your details to a debt collection agency to collect on behalf of iD Mobile.
• Disconnect your service completely.
• Add a termination fee to your account in line with your contract terms and conditions.

Check out the Community articles below for more helpful information:

• I'm having trouble paying my bill. What should I do? F.A.Q.

• My debt has been passed to a Debt Collection Agency. What should I do? F.A.Q.