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New Contributor
Oakleyphil
New Contributor
October 7, 2026
Question

£10/month 150gb data sim only

The ID featured advert to upgrade on a sim only deal states a 12th contract price of £10/mth for 150gb data and unlimited texts/calls………however, when you “click” to upgrade, this particular offer does not appear?

any suggestions?

 

    6 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 13, 2026

    Hi ​@Oakleyphil,

     

    Thanks for getting in touch.

     

    If the advertised SIM Only upgrade deal isn't appearing when you go through the upgrade journey, we'd recommend contacting our Sales team, as they'll be able to check what offers are currently available on your account and discuss your upgrade options with you.

     

    You can reach them via Live Chat or by calling 0800 049 0250.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    OakleyphilAuthor
    New Contributor
    October 13, 2026

    Thanks!

    New Contributor
    OakleyphilAuthor
    New Contributor
    October 13, 2026

    Gemma - the options on that number dont give me the opportunity to answer the question. How do i access “live chat?”

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 14, 2026

    Hi ​@Oakleyphil.

     

    Thank you for the update. I am sorry for the difficulty you facing getting through to our Sales team.

    You can access our Live Chat via https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    OakleyphilAuthor
    New Contributor
    October 14, 2026

    I tried, but gave up to it. I’ve now visited local Currys and resolved the problem

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 15, 2026

    Hi ​@Oakleyphil,

     

    I'm sorry to hear that you had trouble getting this resolved through our support channels.

     

    That said, I'm really glad to hear that you were able to get the issue sorted during your visit to your local Currys store.

     

    Thank you for coming back and letting us know, and we hope everything is working as expected now.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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