Hi ​@cjnfon, 

Thank you for reaching out, and I'm sorry to hear that you're still unable to receive the Shopify 2FA verification codes. I understand how frustrating this must be, especially as you've already completed extensive troubleshooting.

Please first check that the correct mobile number is showing in your handset settings, as an incorrect number can prevent verification messages from being received.

We'd also recommend checking the Premium Features setting in the iD Mobile app to make sure this is active, as this can affect certain premium or service-related messages.

If the correct number is showing and Premium Features are active but you're still not receiving messages from 62884, please contact us via Live Chat. Our team will be able to complete the necessary security checks and investigate whether there is anything on the account or network that could be preventing these messages from being received.

We apologise again for the inconvenience and appreciate your patience.

Owethu

Checked everything you have mentioned, also raised a complaint. They left me a voice message before the line was open, told me to call them, everytime I call, the handler can’t talk about my case and I have to wait for a call back, never recieve a call back, don’t receive an email.

That’s the end of the week and I still cannot access my business accounts because of not receiving an SMS that was previously working last week.

Hi ​@cjnfon.

Thanks for the update.  I’m really sorry you’re still without access to your business accounts and not receiving the SMS that was working last week, especially after already raising a complaint and being left without a proper resolution.

To help move this forward, could you please check with our live chat team whether they have the correct contact details listed against your complaint?

Sometimes missed call‑backs or emails happen if the number or email on file isn’t quite right.

You can reach our team here; https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team