Hi ​@Ajc1091,

Thanks for getting in touch.

Just a quick note for your security, as the Community is a public platform, we’d recommend avoiding sharing details such as your mobile numbers or PAC code in your posts.

Unfortunately, iD Mobile doesn’t support internal number transfers between two iD Mobile plans. This means we wouldn’t be able to move the number from your existing SIM-only plan directly onto your new iD Mobile contract.

If you want to keep your existing iD Mobile number, we’d recommend contacting the point of sale where you purchased the new plan to arrange a return or cancellation, provided you’re still eligible to do so. Once this has been completed, you can contact our Sales Team and upgrade your existing plan correctly, which will allow you to keep your current number.

https://www.idmobile.co.uk/live-chat

Alternatively, if you’re happy to lose your existing iD Mobile number, you can arrange for the old plan to be disconnected when appropriate and continue using the new number provided with your new contract.

If the number you’re trying to transfer is actually with another network provider rather than iD Mobile, please let us know, as the process would be different.

Regards,

Gemma M
The iD Mobile Social Media Team