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New Contributor
July 14, 2026
Question

70 pounds refund

  • July 14, 2026
  • 3 replies
  • 10 views

When I got the contract ,on my plan has got the 70 pound discount. How could I get and where can I get ?

    3 replies

    iD Mobile Employee
    July 15, 2026

    Hi ​@xiuqin he ,

     

    Thank you for your message.

    Could you please confirm whether you took out your plan directly with iD Mobile or through one of our third-party partners, such as Mobiles.co.uk, Carphone Warehouse, or MoneySavingExpert?

    If your order was placed through one of these partners, the promotional discount may have been offered by them rather than by iD Mobile.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    xiuqin heAuthor
    New Contributor
    July 15, 2026

    Hi Michael Z

    thank you for your response me. I have 3 accounts from ID mobile. So I always order the plan directly from id mobile. Before my order the plan. I have saw this one plan has got the £70 credit back. That’s way I ordered this one. But when I received order. Nothing inside only the SIM card. I thought maybe automatic credit to the bill. But I have paid last month bill. It wasn’t credited. That why I contact to your company. Thank you 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 15, 2026

    Hi ​@xiuqin he,

     

    Thanks for coming back to us, and we're sorry to hear about the confusion.

     

    As this will need to be investigated, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to review your order and, if applicable, raise this with the relevant team for further investigation.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.