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Question

a11 claim

  • July 11, 2026
  • 1 reply
  • 7 views
C
Community Member

Hello,

 

When I purchased my phone, I was informed that I would be eligible to claim a Samsung Galaxy Tab A11 as part of the promotion. Unfortunately, due to some processing difficulties, I'm concerned that this may affect my claim.

 

Could you please confirm that I will still be able to claim the tablet? The promotional offer was a key reason why I chose to purchase the phone.

 

My claim number is [REMOVED].

 

 

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • July 11, 2026

    Hi ​@Casualdav,

     

    Thanks for getting in touch.

     

    We're sorry to hear you're having concerns about your promotional claim.

     

    As this promotion is managed by Samsung, you'll need to contact their promotions team directly to enquire about the status of your claim and whether you'll still be eligible to receive the tablet.

     

    They'll be best placed to review your claim and advise you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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