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Abdirahman Kayse Ibrahim
Community Member
Abdirahman Kayse Ibrahim
Community Member
March 30, 2026
Solved

about upgrade

Usually when can you upgrade from your current phone to another with the same contract?

Until how long left of your current contract can you upgrade?

please let me know ASAP, thank you.

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    March 30, 2026

    Hi ​@Abdirahman Kayse Ibrahim,

     

    You can upgrade your current handset 2 months before your plan expires if you want to move to a new phone.

     

    If you’re looking to switch to a SIM-only plan, the upgrade window is 21 days before your plan ends.

     

    Let me know if you’d like me to guide you through the options for your upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    March 30, 2026

    Hi ​@Abdirahman Kayse Ibrahim,

     

    You can upgrade your current handset 2 months before your plan expires if you want to move to a new phone.

     

    If you’re looking to switch to a SIM-only plan, the upgrade window is 21 days before your plan ends.

     

    Let me know if you’d like me to guide you through the options for your upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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