Skip to main content

account not updated

  • October 5, 2025
  • 3 replies
  • 24 views
L
New Contributor

Hi I have recently upgraded one of the numbers of my account to included unlimited data - though it has not yet been updated on the phone number please can you check it for me ? 

    3 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • October 6, 2025

    Hi ​@Lynseyblake 

     

    How long ago did you make this upgrade?

     

    Is this an order with a new device?

     

    It may take some time to update fully and if it’s an order, time for the order to be dispatched.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Lynseyblake
    • Author
    • New Contributor
    • October 6, 2025

    Hi - I don’t think i ordered anything new I just wanted to upgrade the account as is - it was done last month ( September) can you check on my account? 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 7, 2025

    Hi there ​@Lynseyblake, please contact our live-chat who can double check that for you and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement