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New Contributor
October 5, 2025

account not updated

  • October 5, 2025
  • 3 replies
  • 32 views

Hi I have recently upgraded one of the numbers of my account to included unlimited data - though it has not yet been updated on the phone number please can you check it for me ? 

    3 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 6, 2025

    Hi ​@Lynseyblake 

     

    How long ago did you make this upgrade?

     

    Is this an order with a new device?

     

    It may take some time to update fully and if it’s an order, time for the order to be dispatched.

     

    Tom

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    New Contributor
    October 6, 2025

    Hi - I don’t think i ordered anything new I just wanted to upgrade the account as is - it was done last month ( September) can you check on my account? 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 7, 2025

    Hi there ​@Lynseyblake, please contact our live-chat who can double check that for you and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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