Active Contributor

Solved

Already on I'd can I keep same number

Forum|Forum|7 months ago
February 19, 2026
17 replies
1288 views

I'm already on I'd just got upgrade can I keep my Same number please

Best answer by WelshPaul

You can’t port a number between iD Mobile plans. You’ll need to either return or cancel the new plan and upgrade your existing one or port out the number you want to keep to another network and then port it back.

Anneline M

iD Mobile Employee

HI @Sonia goldsbury,

Thank you for getting in touch. I can confirm that if you have upgraded your existing iD Mobile contract your number will remain the same.

You can still use your existing SIM as the upgraded plan will be processed on the same SIM card unlike a new plan where you’ll receive a new SIM and new number.

Thanks,

Anneline

The iD Mobile Team

WelshPaulAnswer

Platinum  Contributor

You can’t port a number between iD Mobile plans. You’ll need to either return or cancel the new plan and upgrade your existing one or port out the number you want to keep to another network and then port it back.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sonia goldsburyAuthor

Active Contributor

I'm already on I'd I've had be for 2 years

K

Kwanele Z

iD Mobile Employee

Hi @Sonia goldsbury ,

Thank you for letting us know.

As advised earlier, if you completed an upgrade, you will be able to keep your existing number, but you will move onto the new plan.

However, if you took out a separate new contract instead of upgrading, you won’t be able to transfer your existing number to that new contract, as we’re unable to process internal number transfers within our system. In this case, you would need to cancel the new plan and then process an upgrade on your current account to keep your number.

Thanks,

Kwanele

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sonia goldsburyAuthor

Active Contributor

I've more on to new plan got my new phone with my old sim card in

WelshPaul

Platinum  Contributor

I've more on to new plan got my new phone with my old sim card in

Okay, great. Enjoy our new phone!

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sonia goldsburyAuthor

Active Contributor

Got new plans out I've put my old sim card in but will I have to pay for 2 plans or just 1 plans as my contract up now this is why when for a new plans should I cancel my old plans

S

Sonia goldsburyAuthor

Active Contributor

What should I do with my other sim card got 2 at the moment don't want to be paying for 2

WelshPaul

Platinum  Contributor

I’ve already outlined the steps you need to take. Look at the best answer. The options are fixed and won’t change regardless of how many times you ask.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sonia goldsburyAuthor

Active Contributor

Hi still don't know what to do with my pac code number