amend my plan

2 replies
7 views

Incorrect plan implementation

Z

Zubair KhanAuthor

New Contributor

Hi

I didn't selected this plan. Could you please check and implement correct one ?

Gemma M

iD Mobile Employee

Hi @Zubair Khan,

I'm sorry to hear that the incorrect plan was implemented.

As plan changes and orders are managed by the point of sale, you'll need to contact the retailer or sales channel where the order was placed so they can review what was ordered and what was applied to the account.

If the order was placed through iD Mobile, please contact our Live Chat team and they'll be able to review the details and advise on the options available.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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