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Community Member
August 29, 2026
Question

Apple Fitness Link -UID Missing or incorrect

  • August 29, 2026
  • 1 reply
  • 13 views

I’m trying to take advantage of the free Apple Fitness for up to 2 months but every time I click on the link it says UID Missing or incorrect.  How can I get around this?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 5, 2026

    Hi ​@Mind the GAP,

     

    I'm sorry to hear you're having trouble claiming the Apple Fitness+ offer.

     

    If you're receiving a "UID Missing or Incorrect" error when using the claim link, we'll need our team to review this and provide you with a valid claim link if necessary.

     

    Please contact our Customer Service Team via Live Chat and they'll be able to assist further: https://www.idmobile.co.uk/live-chat

     

    Once connected, explain that you're receiving a UID Missing or Incorrect error when attempting to claim the Apple Fitness+ offer, and they'll be able to look into it for you.

     

    We apologise for the inconvenience and hope this gets resolved quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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