Solved
Apple Fitness Link -UID Missing or incorrect
I’m trying to take advantage of the free Apple Fitness for up to 2 months but every time I click on the link it says UID Missing or incorrect. How can I get around this?
Gemma MAnswer
iD Mobile Employee
September 5, 2026
Hi
I'm sorry to hear you're having trouble claiming the Apple Fitness+ offer.
If you're receiving a "UID Missing or Incorrect" error when using the claim link, we'll need our team to review this and provide you with a valid claim link if necessary.
Please contact our Customer Service Team via Live Chat and they'll be able to assist further: https://www.idmobile.co.uk/live-chat
Once connected, explain that you're receiving a UID Missing or Incorrect error when attempting to claim the Apple Fitness+ offer, and they'll be able to look into it for you.
We apologise for the inconvenience and hope this gets resolved quickly.
Regards,
Gemma M
The iD Mobile Social Media Team
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