Hi ​@johntel 

Thank you for getting in touch with us. 

Thank you for your feedback. We understand that it can be disappointing to see offers available to new customers that may differ from the upgrade options available on an existing account.

Our promotions and pricing are reviewed regularly and can vary based on a number of factors, including the type of offer, handset, contract term, and eligibility criteria. While some deals are specifically designed for new customers, we also offer a range of upgrade options for existing customers.

We would be happy to review your account and check the upgrade offers currently available to you. Please contact our sales team on 0800 049 0250.

Thank you,

Zandile 

The iD Mobile Team