Skip to main content
Active Contributor
HilaryDD
Active Contributor
September 14, 2026
Question

BEWARE DO NOT UPGRADE WITH ID

  • September 14, 2026
  • 1 reply
  • 22 views

You’ll be given a new contract not an upgrade and expected to pay for both then have calls stopped when you only pay the be contract and told to pay extortionate termination fees!

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 16, 2026

    Hi ​@HilaryDD.

     

    Thank you for your post. I am sorry to hear about this experience, being set up on a new contract instead of an upgrade, and then facing termination fees on top, is understandably frustrating.

     

    Please contact us directly via https://www.idmobile.co.uk/live-chat so we can look into this and get it resolved for you, and we'll make sure your dissatisfaction is escalated accordingly.

     

    Thanks for your patience while we get this sorted.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement