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Can i change to plan i found online ?

  • August 2, 2026
  • 1 reply
  • 9 views
A
New Contributor

I found online ID mobile offer for £15 unlimited minutes,text and data, 30 days rolling. How can I change for that instead of the offer in my app which is as well unlimited minutes, text and data but for £18?

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • August 3, 2026

    Hi ​@Archy00 

     

    Thank you for getting in touch with us. 

     

    Kindly note that the offer you saw online might be a promotional offer available or for the new customers. Kindly note ta we can check your eligibility and discuss moving to this plan, please contact our Sales Team, who will be able to review the offer and advise on the available options for your account.

     

    Please contact our sales team on 0800 049 0250.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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