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Community Member
September 14, 2026
Question

can i end my contract early and swap phone

  • September 14, 2026
  • 1 reply
  • 39 views

Can i end my contract early and change my phone to a different contract 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 16, 2026

    Hi ​@Thammer21, 

     

    Thank you for reaching out, and I'd be happy to clarify this for you.

     

    You can end your current contract early, but any applicable Early Termination Fees would need to be paid.

     

    Please note that iD Mobile doesn't support transferring a mobile number internally between two iD Mobile accounts. This means you wouldn't be able to end your current contract and then move your existing number directly onto a new iD Mobile contract.

     

    If you want to keep your existing number, there is a possible workaround:

    1. End your current iD Mobile contract and obtain a PAC for your existing number.
    2. Transfer the number to a Pay As You Go SIM with another network provider.
    3. Once the transfer has completed successfully, request a new PAC from that provider.
    4. Use the new PAC to transfer your existing number onto your new iD Mobile contract.

    Please note that this process involves transferring the number away from iD Mobile and then back again, so we can't guarantee how quickly the transfers will complete or that there won't be any issues.

     

    Owethu