Can I transfer my existing iD number to another iD contract?

Forum|Forum|19 days ago
August 22, 2026
1 reply
13 views

Hi, I would like some help with my two iD Mobile contracts.

I currently have two phones on two separate iD Mobile contracts. My daughter uses one of the phones and its number, so I want to keep that contract as it is.

The second phone is my phone. The number currently linked to that contract is { REMOVED }, but I do not actually use that number. I use my existing iD Mobile number { REMOVED } instead.

Because I did not transfer my existing number when I took out the second phone contract, I am now effectively paying for two phone contracts plus an additional number/SIM that I actually use.

I would like to keep my number { REMOVED } and have it transferred onto the contract that currently has { REMOVED }, if possible.

Please could you check both of my contracts and advise how this can be resolved? I would really like to stay with iD Mobile, but if there is no way to keep my existing number on the phone contract I am already paying for, I will consider moving to another provider when my contract ends.

Gemma M

iD Mobile Employee

Hi @Chachlova,

Thanks for your post.

Unfortunately, iD Mobile doesn't support internal number transfers between iD Mobile accounts.

This means that we're unable to move your existing iD Mobile number onto another iD Mobile contract, even if both contracts are in your name.

The only ways to keep an existing iD Mobile number are:

Upgrading the plan that the number is currently attached to.
Transferring the number to another network and then back again if required.

If the second contract was taken out recently and wasn't intended to have a new number, the best option would be to contact the point of sale to discuss returning the newer plan, if eligible. You can then contact our Sales Team via Live Chat, who can help you place the upgrade correctly on the existing contract that has the number you'd like to keep.

You can contact our Sales Team here: https://www.idmobile.co.uk/live-chat

I'm sorry that we can't offer a direct solution for this, but I hope this clarifies the options available.

Regards,

Gemma M

The iD Mobile Social Media Team

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