My contract runs out next month (16/11) and i have had a text from iD to say its time to upgrade. Can i upgrade, still on iD, through mobiles.co.uk without incurring a charge?
Reason i am wanting to do this is i have a voucher and get free galaxy buds through them and not iD.
Thanks :)
Best answer by Luke Edwards
Hi
On the Mobile.co.uk website it states ‘Pick up an great upgrade deal on iD Mobile’ which suggests that this would be an upgrade from another network.
Your best bet is to phone the sales team on 02071391397 (between 9am-6pm, Monday-Friday) to see if this deal means a straight swap or if it is just for customers wishing to move and upgrade from another provider.
You can also talk to someone on Live Chat with regards to this:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
Good luck x
Turns out you can! Got a much better deal!
+16Hi
No, you generally cannot use Mobiles.co.uk to upgrade your existing iD Mobile plan and keep your number; instead, you must use the "Upgrades" or "Eligibility Checker" section on the iD Mobile website or app.
If you find a better deal on Mobiles.co.uk, you must perform a "triangle port," which involves porting your number to a temporary Pay As You Go (PAYG) SIM on another network, waiting for the transfer to complete, and then porting it back to a new iD Mobile account with the desired deal.
+24Hi
Welcome to the Community!
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Kashif
Hi
No, you generally cannot use Mobiles.co.uk to upgrade your existing iD Mobile plan and keep your number; instead, you must use the "Upgrades" or "Eligibility Checker" section on the iD Mobile website or app.
If you find a better deal on Mobiles.co.uk, you must perform a "triangle port," which involves porting your number to a temporary Pay As You Go (PAYG) SIM on another network, waiting for the transfer to complete, and then porting it back to a new iD Mobile account with the desired deal.
Hi, thanks for the answer.
This is not classed a new contract, its classed as an upgrade and they ask for my iD mobile number etc. The only networks available in the upgrade section are iD and Vodafone, so i wonder if they have an agreement?
+16Hi
On the Mobile.co.uk website it states ‘Pick up an great upgrade deal on iD Mobile’ which suggests that this would be an upgrade from another network.
Your best bet is to phone the sales team on 02071391397 (between 9am-6pm, Monday-Friday) to see if this deal means a straight swap or if it is just for customers wishing to move and upgrade from another provider.
You can also talk to someone on Live Chat with regards to this:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
Good luck x
Hi
On the Mobile.co.uk website it states ‘Pick up an great upgrade deal on iD Mobile’ which suggests that this would be an upgrade from another network.
Your best bet is to phone the sales team on 02071391397 (between 9am-6pm, Monday-Friday) to see if this deal means a straight swap or if it is just for customers wishing to move and upgrade from another provider.
You can also talk to someone on Live Chat with regards to this:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
Good luck x
Turns out you can! Got a much better deal!
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