Hi ​@Julietmc 

Thanks for getting in touch.

I understand why you'd ask this. However, new customer offers and upgrade offers can differ, and we're unable to guarantee that an existing customer can receive the same deal that's advertised for new customers.

If you're looking to upgrade, we'd recommend contacting our sales team on 0800 049 0250 who can review your account and discuss the best upgrade offers currently available to you. They may be able to suggest alternative tariffs or promotions that suit your needs.

We appreciate your loyalty and would be happy to help you explore your options.

Thank you,

Zandile M

The iD Mobile Team