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Question

can not use upgrade option

  • December 5, 2025
  • 1 reply
  • 6 views

Hu I can not use the upgrade options, just saying something has gone wrong?

1 reply

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  • iD Mobile Employee
  • December 5, 2025

Hi ​@Tylercaf ,

 

 I understand how frustrating that can be. This error usually happens due to a temporary system issue or account verification problem.
Here are a few quick steps you can try:

Log out of the app or website and log back in.
Clear your browser cache or try using a different browser/device.
Make sure your account details and payment information are up to date.

If it still says “Something has gone wrong,” please DM us.

Lamiya