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Community Member
December 5, 2025
Question

can not use upgrade option

  • December 5, 2025
  • 1 reply
  • 37 views

Hu I can not use the upgrade options, just saying something has gone wrong?

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 5, 2025

    Hi ​@Tylercaf ,

     

     I understand how frustrating that can be. This error usually happens due to a temporary system issue or account verification problem.
    Here are a few quick steps you can try:

    Log out of the app or website and log back in.
    Clear your browser cache or try using a different browser/device.
    Make sure your account details and payment information are up to date.

    If it still says “Something has gone wrong,” please DM us.

    Lamiya

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