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Question

can't claim tablet

  • June 18, 2026
  • 3 replies
  • 21 views

Can't claim my tablet

3 replies

Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • June 19, 2026

Hi ​@Skippy876787 ,

 

Thanks for getting in touch, and I’m sorry you’re having trouble claiming your tablet. I understand how frustrating that must be.

 

Please try the following steps:
Double-check the promo/claim email for the correct link and deadline
Make sure you’re entering the same details used when placing the order
Try using a different browser or device (or incognito/private mode)
Clear your browser cache and cookies, then try again


Ensure your order has been fully activated and processed, as claims can fail if the line is not yet active

Lmaiya


  • New Contributor
  • June 23, 2026

Can't claim my tablet and been left hanging by customer support 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 23, 2026

Hi ​@Dahliajay and ​@Skippy876787,

 

To claim your free tablet, please visit the following page: https://www.idmobile.co.uk/claim-your-offer 

 

Once you're there, locate the promotion that matches the deal you've signed up for and follow the steps provided to submit your claim. The page will explain what information you'll need and any claim deadlines that apply.

 

If you have any trouble finding your offer, just let us know and we'll be happy to help.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team