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Community Member
June 18, 2026
Question

can't claim tablet

  • June 18, 2026
  • 3 replies
  • 29 views

Can't claim my tablet

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 19, 2026

    Hi ​@Skippy876787 ,

     

    Thanks for getting in touch, and I’m sorry you’re having trouble claiming your tablet. I understand how frustrating that must be.

     

    Please try the following steps:
    Double-check the promo/claim email for the correct link and deadline
    Make sure you’re entering the same details used when placing the order
    Try using a different browser or device (or incognito/private mode)
    Clear your browser cache and cookies, then try again


    Ensure your order has been fully activated and processed, as claims can fail if the line is not yet active

    Lmaiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 23, 2026

    Can't claim my tablet and been left hanging by customer support 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 23, 2026

    Hi ​@Dahliajay and ​@Skippy876787,

     

    To claim your free tablet, please visit the following page: https://www.idmobile.co.uk/claim-your-offer 

     

    Once you're there, locate the promotion that matches the deal you've signed up for and follow the steps provided to submit your claim. The page will explain what information you'll need and any claim deadlines that apply.

     

    If you have any trouble finding your offer, just let us know and we'll be happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.