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Question

can't claim tablet

  • June 18, 2026
  • 1 reply
  • 3 views
S
Community Member

Can't claim my tablet

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • June 19, 2026

    Hi ​@Skippy876787 ,

     

    Thanks for getting in touch, and I’m sorry you’re having trouble claiming your tablet. I understand how frustrating that must be.

     

    Please try the following steps:
    Double-check the promo/claim email for the correct link and deadline
    Make sure you’re entering the same details used when placing the order
    Try using a different browser or device (or incognito/private mode)
    Clear your browser cache and cookies, then try again


    Ensure your order has been fully activated and processed, as claims can fail if the line is not yet active

    Lmaiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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